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Merchandise Associate Resume Example

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MERCHANDISE ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in office management, food service , sales , marketing and merchadising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales Abilities
  • Marketing Knowledge
  • Cash Handling
  • Store Merchandising
  • Cash Register Operation
  • Product Knowledge
  • Customer Complaint Resolution
  • Retail sales professional
  • Product inventory counts
  • Documentation and control
  • Oral and writing communication
  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Invoicing and Billing
  • Payroll and budgeting
  • Staff Management
  • Recipes and menu planning
  • Marketing and Advertising
  • Food Preparation and Safety
  • Food Plating and Presentation
  • Order Delivery Practices
  • Point of Sale (POS) system operation
  • Inventory control and record keeping
  • Food service background
  • Kitchen equipment operation and maintenance
  • Passion for customer satisfaction
Work History
Merchandise Associate03/2019 to Current
Lowe's Home Improvement, Palm Springs, CA
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
  • Worked with managers and advertising directors to optimize promotions.
  • Updated signage and price tags to reflect current sales.
  • Rotated manufacturer products as needed.
  • Operated cardboard balers, forklifts and trash compactors safely.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
Assistant Restaurant Manager01/2013 to 02/2019
Horsen Around Bar & Grill, Culver City, CA
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Sales and Marketing Manager04/2002 to 12/2012
Golden Rainbow Publishing, Culver City, CA
  • Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
  • Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Organized events and product presentations related to national conferences and conventions.
  • Managed and motivated sales team to increase revenue.
  • Analyzed sales and marketing data for improved strategies.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Front Office Manager04/1995 to 03/2002
J's Fabrications, Santa Fe Springs, CA
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw quality control and productivity rates to increase revenue and production.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
Education
Diploma: : Human Resources Development, 06/2014
Alison University
Diploma: : Customer Service, 06/2015
Alison University
Certificate: : Business Management
Cerritos Community College
High School Diploma: : 01/1991
Pilgrim Christian High
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Resume Overview

Companies Worked For:

  • Lowe's Home Improvement
  • Horsen Around Bar & Grill
  • Golden Rainbow Publishing
  • J's Fabrications

School Attended

  • Alison University
  • Cerritos Community College
  • Pilgrim Christian High

Job Titles Held:

  • Merchandise Associate
  • Assistant Restaurant Manager
  • Sales and Marketing Manager
  • Front Office Manager

Degrees

  • Diploma : Human Resources Development , 06/2014
    Diploma : Customer Service , 06/2015
    Certificate : Business Management
    High School Diploma : 01/1991

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