Knowledgeable and dedicated customer service professional with extensive experience in office management, food service , sales , marketing and merchadising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales Abilities
Marketing Knowledge
Cash Handling
Store Merchandising
Cash Register Operation
Product Knowledge
Customer Complaint Resolution
Retail sales professional
Product inventory counts
Documentation and control
Oral and writing communication
Policy and Procedure Modification
Team Leadership
Training and Development
Invoicing and Billing
Payroll and budgeting
Staff Management
Recipes and menu planning
Marketing and Advertising
Food Preparation and Safety
Food Plating and Presentation
Order Delivery Practices
Point of Sale (POS) system operation
Inventory control and record keeping
Food service background
Kitchen equipment operation and maintenance
Passion for customer satisfaction
Work History
Merchandise Associate, 03/2019 to Current The Tjx Companies, Inc. – North Wales, PA,
Updated pricing and signage to complete product displays and educate customers.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
Worked with managers and advertising directors to optimize promotions.
Updated signage and price tags to reflect current sales.
Rotated manufacturer products as needed.
Operated cardboard balers, forklifts and trash compactors safely.
Built end caps and aisle displays to highlight products and support latest promotions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Supervised all areas of restaurant to keep it clean and well-maintained.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Sales and Marketing Manager, 04/2002 to 12/2012 Smoker – Leola, PA,
Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Organized events and product presentations related to national conferences and conventions.
Managed and motivated sales team to increase revenue.
Analyzed sales and marketing data for improved strategies.
Cultivated and maintained strategic alliances with key partners and vendors.
Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Front Office Manager, 04/1995 to 03/2002 Jekyll – Jekyll Island, GA,
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Oversaw quality control and productivity rates to increase revenue and production.
Monitored front areas so that any questions could be responded to quickly and effectively.
Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
Education
Diploma: Human Resources Development, Expected in 06/2014 Alison University - , GPA:
Diploma: Customer Service, Expected in 06/2015 Alison University - , GPA:
Certificate: Business Management, Expected in Cerritos Community College - , GPA:
High School Diploma: , Expected in 01/1991 Pilgrim Christian High - , GPA:
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