Mental Health Technician Trainer Resume Example Willow Springs Rehabilitation & Healthcare Center

MENTAL HEALTH TECHNICIAN-TRAINER

Professional Summary

I am seeking a challenging position with opportunities for career advancement. Successfully, implementing and developing qualities that are the most to the agency that I am working for. I am a self-starter with considerable time management skills a flexibility. Over 5 years of experience as a NGIS employee at NAS Fallon Base. I'm A trustworthy Detention Officer with experience. I have current Insightful Detention Officer offering expertise in recreation activity planning, defensive tactics and inmate mental and physical health. I'm known to be present and a reliable Detention Officer who is capable of handling and managing the activities of offenders in an assigned cell block. With confidence I can say, l am talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. I consider myself Intelligent and agile with remarkable security awareness. I'm also known for recognizing and exercising surveillance and control over detainees to maintain order and discipline. I'm also aware of sound knowledge of constitutional rights and ethical standards of conduct. ...I have experience in detaining inmates, processing inmates, preparing meals, serving meals to inmates, monitoring overall security and staff management procedures positively impacting overall morale and productivity. I am very dedicated to meeting the security needs of military and Mental health procurement facilities, preserving resources and maximizing the effectiveness of all safety measures.

Skills

Discharge Planning
Excellent Customer Service Skills
Patient Care
Rehabilitation
Treatment Planning
Patient Assessment
Operational improvement
Process improvement
Relationship development
Supervision
Training, Knowledge and Ability
Restraint techniques
Surveillance
Body and cell searches
Report preparation
Armory control
Inmate monitoring
Inmate rights knowledge
Headcounts

12-Steps program familiarity
Criminal law knowledge
Delinquency monitoring
Interviewing expert
Intake procedures
Crisis intervention techniques
DOP protocols
DNA indexing
Adult probation
Trained in defensive tactics
Court procedures
Substance abuse
Drug diversion understanding
Interviews
Group therapy
Work release
Supervising residents
Child abuse clearance
Security clearance

Work History

01/2020 to CurrentMental Health Technician-Trainer Willow Springs Rehabilitation & Healthcare Center | Reno, NV

Performed scheduled patient safety checks and documented results to establish patients' well-being.
Attended therapeutic educational group meetings and supported patients with guidance from RN or medical professional.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Treated clients and families with respect and dignity.
Charted on each patient daily.
Counseled and mentored clients on substance use and life choices.
Assisted and counseled 20 to 40 patients daily.

12/2018 to 07/2019DETENTION OFFICER/SPECIALISTTeurman Hall Detention Center/Churchill County | Fallon, NV

Maintains order and security within the detention facility through verbal with detainees and physical presence; assesses information and makes decisions regarding detainees; directs and instructs detainees (individually and in groups); monitors and documents behavior of detainees; operates and monitors electronic equipment allowing for movement of staff and detainees.  Responds to emergency alarms to maintain control and behavior of detainees and to provide needed assistance to staff within and outside of the facility.  Reviews and responds to detainee grievances; conducts detainee disciplinary hearings to determine if sanctions are warranted.  Searches incoming detainees for removal of valuables and contraband; inventories property for secure keeping; conducts interviews and reviews background of detainees to determine appropriate housing assignment; assigns detainees to housing; provides orientation to new detainees regarding rules, regulations and responsibilities; fingerprints and photographs detainees.  Investigates crimes, makes arrests, and serves warrants in the detention facility; prepares written reports and maintains statistics on incidents such as use of force, disturbances, and contraband confiscated; testifies in court.  Identifies symptoms of possible emotional and physical disorder to make referrals; gives first aid and cardiopulmonary resuscitation; transports detainees to medical treatment.  Transports detainees for court appearances; keeps records of dates of appearances and communicates with judges and court staff; maintains security during court appearances.  Performs inspections of work areas to ensure maintenance of equipment, cleanliness, and security of the facility.  Admits visitors with proper credentials and advises them on rules and procedures.

06/2013 to 05/2018FRONT DESK ASSOCIATENavy Gateway Inns & Suites | NAS | Fallon, NV

Maintained transaction security by verifying payment cards against identification.
Maintained financial accuracy by collecting deposits, fees and payments.
Oversaw fast-paced front desk operations at busy NGIS facility with as many as 2500 to 3500 nightly guests.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Protected guest valuables with main safe or in individual boxes to maximize security.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Confirmed relevant guest information and payment methods to prevent fraud.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Used NMCI computer and Military CAC Card to access the Epitome system to process reservations, check-ins and check-outs.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Entered customer data using Epitome System software and updated information whenever patrons changed rooms.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including heat and mechanical to promote quick remediation.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Collaborated with housekeeping and Maintenance team members to handle guest requirements from check-in through check-out.Maintenance
Resolved service-related problems and documented actions in system.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Education

Expected in 12/2021Bachelor of Applied Arts And Science | Criminalistics And Criminal ScienceUniversity of Nevada - Reno, Reno, NV

05/2017Associate of Arts | Criminal JusticeWestern Nevada College, Carson City, NV

2006High School DiplomaChurchill County High School, Fallon, NVNominated 2005-2006 for one of the highest honors awarded to less than 5% of American High School Students. Nomination to have an academic biography included in Who's Who Among American High School Students. 2005/2006. Only the highest-achieving students in high school, are even considered for this honor. Yet that alone is far from sufficient for selection. I also had been endorsed by the National Cheerleaders Association. My achievements were made known throughout this great nation as a result of the complimentary distribution of this prestigious publication to approximately 11,000 colleges, high school, libraries and youth group organizations. For over 50 years Who's Who Among American High School Students has been recognized as a reliable herald of future success. The great majority of honorees have gone on to distinguish themselves first in college and then in their careers and throughout their lives, said Jefferey J, Fix. Vice President of Student Programs in, . Received College Referral Service to inform colleges and universities of my celebrated awards. Received Scholarships in Academic Excellence.

Certifications

• Preventing Workplace Violence

Department:UHS Date 06/20

• Code of Conduct and Corporate Compliance

Department: UHS 06/20

• Secure Email- morning Anti-Phishing

Department: UHS Date:06/20

• First Aid and CPR

Department: OSHA Date: 03/2020

• JIREH CERTIFIED

Agency: CCJPO Date: 01/2019

• Prison Rape Elimination Act (PREA)

Department: CCJPO Date: 01/2019

• Certificate of Excellence

Department: NGIS Date: 05/18

Front Desk Representative Calls

Department: CNIC/NGIS Date: 01/2018

• Prevention Workplace Violence

Department: NGIS Date: 01/2018

• Records Management

Department: Naval Education Date: 01/2018

• Combating TIPL

Department: Naval Education Date: 01/2018

• AD Level 1 Awareness Training

Department: Naval Education Date: 03/2018

• Uncle Sam's OPSEC

Department: Naval Education Date: 03/2018

• Active Shooter Training

Department: NGIS Date: 04/2018

• Annual Security Brief-CNIC

Department: NGIS Date: 04/2018

• DON Sexual Assault Prevention Response