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mental health technician secretary resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Patient-focus offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Skills
  • Physical Condition Assessments
  • Charting and Clinical Documentation
  • Community Re-Entry Planning
  • Community Mental Health Programs
  • Behavior Observation
  • Adaptability and Flexibility
  • Interpersonal Skill Development
  • Excellent Customer Service Skills
  • Mental Health Care
  • Crisis Resolution
  • Administrative Support
  • Coordinating Care
  • Supporting Medical Patients
  • Needs Assessment
  • Team Meetings
  • Medical Terminology Knowledge
  • Patient Intervention
  • Maintaining Safety Standards
  • Safety Behaviors
  • Medical Histories and Vital Statistics
  • Pressure Gauges
  • HIPAA Requirements
  • Behavioral Health
  • Patient Admission
  • Nursing Assistance
  • Medication Side Effect Knowledge
  • Intake Assessment
  • Admitting and Discharging
  • Patient Interviews
  • Inpatient Treatment
  • Activities of Daily Living (ADL) Assistance
  • Medical Records Requests
  • Encouragement and Motivation
Education
ITT Technical Institute - Indianapolis Newburgh, IN, Expected in : Nursing - GPA :

school closed before I could gradate had one class left.

Union County High School Morganfield, KY Expected in 05/1990 High School Diploma : - GPA :
Work History
Rr Donnelley & Sons - Mental Health Technician/Secretary
Visalia, CA, 12/2016 - 09/2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or [Type] medical professional.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Did admissions and discharges
  • keep dr orders up to date on nursing board
Dallam-Hartley Counties Hospital District - Customer Service
Dalhart, TX, 10/2011 - 09/2014
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided back up for customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Rayloc - Starters Line
City, STATE, 07/1998 - 05/2004
  • Tore down starter
  • Clean starter parts
Union County Hospital - CNA
City, STATE, 01/1996 - 01/1998
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.

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Resume Overview

School Attended

  • ITT Technical Institute - Indianapolis
  • Union County High School

Job Titles Held:

  • Mental Health Technician/Secretary
  • Customer Service
  • Starters Line
  • CNA

Degrees

  • High School Diploma

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