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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

An accomplished professional with remarkable acumen across many areas of the medical field, desiring to obtain a Patient Care Technician position. Proven ability to understand and convey complex information; develop positive rapport, and a strong ability to complete projects within time restraints. Works well under pressure with excellent decision-making abilities, computer literate and exemplary dedication to high work ethics.

Skills
  • Mental health care
  • Mental Health Treatment
  • Mental health assessments
  • Healthy living activities
  • Direct care
  • Emergent care
  • Basic patient care
  • Psychiatry and mental health
  • Mental health counseling
  • Emergency room care
  • Patient care oversight
  • Emergency care
  • Patient care monitoring
  • Trauma-informed care
Work History
03/2020 to Current Mental Health Technician/Patient Care Technician Sea Mar Community Health Centers | Klickitat, WA,
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assessed clients upon admission and discharge to detox; took blood draws for labs.
  • Charted on each patient daily.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Promoted good oral and personal hygiene by aiding male patients with shaving, bathing and teeth brushing.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
07/2015 to 03/2020 Mental Health Technician Cornerstone Healthcare Group | Tucson, AZ,
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or Social worker medical professional.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Assisted and counseled 20 patients daily.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
02/2012 to 07/2015 Patient Care Technician Forward Air | Franklin Park, IL,
  • Recognizes and takes action to meet identified patient/family needs for information
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Recognizes emergent situations such as patient need for CPR/choking procedure and initiates immediate action based upon medical center policy
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
  • Assisted patients with activities of daily living under guidance of RN
  • Answered over 25 light or bell calls per shift to respond to patient requests and needs
  • Documented observations and baseline measurements in medical records
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding
  • Performs simple and complex procedures related to dressing changes, wound skin care, catheter care and suppository application, Oxygen equipment setup, prosthetic application, tracheal suctioning, and other patient care needs
12/2007 to 12/2011 Customer Service Representative Star Tek | City, STATE,
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Educated customers on promotions to enhance sales
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with up to 50 calls in queue per minute
Education
Expected in 03/2008 High School Diploma | Aiken Optional, Alexandria, LA, GPA:
Expected in 2011 | CNA Central Louisiana Medical Academy, Alexandria, LA, GPA:

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Resume Overview

School Attended

  • Aiken Optional
  • Central Louisiana Medical Academy

Job Titles Held:

  • Mental Health Technician/Patient Care Technician
  • Mental Health Technician
  • Patient Care Technician
  • Customer Service Representative

Degrees

  • High School Diploma

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