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mental health technician lll resume example with 2+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Excellent customer service skills
  • Time management
  • Working collaboratively
  • Team building
  • Data management
  • Planning
  • Decision-making
  • Organization
  • People skills
  • Flexible
  • Customer service
Experience
08/2020 to 11/2022 Mental Health Technician Lll Universal Hospital Services, Inc. | Mount Holly, NJ,

Admission, discharges, crisis intervention, lead tech on weekends when supervisor off, computer data entry, personal property inventory including cash and valuables,answering phone calls, hippa, transports, communicating abnormal behavior to charge nurse and ensuring a safe environment to staff and patients.

10/2020 to 11/2020 Lead Mental Health Technician Western Alliance Bancorporation | Denver, CO,
  • Supported patients by identifying and addressing mental health challenges.
  • Verified patient health history and contact information for chart accuracy.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Handled inbound and outbound calls to verify patient appointments.
  • Drafted reports to track patient referrals and scheduling issues.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Developed and distributed monthly patient satisfaction surveys.
  • Provided excellent service to patients through personable communication.
  • Provided client assessments upon admission and discharge.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Completed timely data entry of contact information into system.
09/2020 to 09/2020 Sr Mental Health Technician Valley Hospital Medical Center | City, STATE,
  • Documented patient interactions in compliance with HIPAA requirements.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Verified patient health history and contact information for chart accuracy.
  • Delivered administrative support to clinical staff and managers by handling [Task].
  • [Software] proficiency
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Provided excellent service to patients through personable communication.
  • Scheduled and coordinated patient follow-up appointments.
  • Supported patients by identifying and addressing mental health challenges.
  • Developed and distributed monthly patient satisfaction surveys.
  • Completed timely data entry of contact information into [Software] system.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Provided client assessments upon admission and discharge.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
06/2020 to 08/2020 Bank Teller Valley Bank | City, STATE,
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Counted daily funds with manual and machine-assisted methods.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Warmly welcomed customers and offered pleasant service during entire transaction
  • Prepared official checks for customer and internal bank needs.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Served customers each shift, remaining composed and professional even in high-stress situations.
  • Reconciled cash and checks against computer records at end of shift.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Explained bank services, financial products and applicable fees to customers.
Education and Training
Expected in to to | Mental Health Technician College Of Southern Nevada, Las Vegas, NV, GPA:

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Resume Overview

School Attended

  • College Of Southern Nevada

Job Titles Held:

  • Mental Health Technician Lll
  • Lead Mental Health Technician
  • Sr Mental Health Technician
  • Bank Teller

Degrees

  • Some College (No Degree)

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