mental health technician ii resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Systematic Administrative Professional with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Amazing organizational and communications skills. Exceptional customer service skills in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

  • Excellent Customer Service Skills
  • MS Office
  • Critical thinking
  • Organization and Time management
  • Flexible & Adaptable
  • Responsible
  • Financial Reporting
  • Keyboarding skills
  • Payroll Processing
  • Verbal and written communication
  • Office administration
  • Money handling abilities
  • Teamwork
  • Multitasking abilities
  • Fast Learner
Work History
12/2019 to Current
Mental Health Technician II Baycare Health System, Inc Brooksville, FL,
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Treated clients and families with respect and dignity.
  • Charted on 9+ individuals daily.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
04/2019 to 12/2019
Direct Support Professional Becket Adult Services Litchfield, ME,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Supervised daily activities and provided assistance to staff.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with daily living activities, running errands and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted anywhere from 3-15 patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
01/2019 to 04/2019
Cashier Lake Havasu City Lake Havasu City, AZ,
  • Helped 30+ customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
05/2007 to 07/2018
Secretary/Bookkeeper Hendry County Schools Labelle, FL,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Completed accurate daily report documents, memos and invoices.
  • Recorded daily financial transactions and handled payments of accounts.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Calculated all hours worked and processed payroll for 15+ employees.
Expected in 05/2018 to to
Certificate : Medical Billing And Coding
Kaskaskia College - Centralia, IL
Expected in 08/2016 to to
Kaskaskia College - Centralia, IL

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Resume Overview

School Attended

  • Kaskaskia College
  • Kaskaskia College

Job Titles Held:

  • Mental Health Technician II
  • Direct Support Professional
  • Cashier
  • Secretary/Bookkeeper


  • Certificate
  • GED

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