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Mental Health Technician Resume Example

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MENTAL HEALTH TECHNICIAN
Summary

Upbeat and driven marketing associate with an extensive background in guest/customer service with an impeccable eye for detail, ability to assist guests whether handling an automatic call distribution line or in person in a timely and professional manner. An individual who works extremely well under pressure and in fast paced environments, a real team player, and natural born leader who is looking for a place (company) to call home and grow.

Skills
  • Customer communications
  • Microsoft Efficient
  • Guest Service experience
  • System documentation
  • Call center operations
  • Bi-Lingual
Experience
Mental Health Technician
North Las Vegas, NV North Vista Hospital/ Feb 2017 to Current
  • Ensured appropriate clinical information is communicated when patients are referred to specialists.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Supported patients by identifying and addressing mental health challenges.
  • Assisted in the development of a Daily Goals program.
  • Epic, and Microsoft Word, Outlook proficiency
  • Handled inbound and outbound calls to verify patient appointments.
  • Completed timely data entry of contact information into Epic system.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Capture Marketing Associate
Las Vegas, NV Caesars Entertainment/ Jul 2018 to Jan 2019
  • Assisted Casino guests in a timely and professional manner.
  • Practice telephone etiquette when required along with utilizing interpersonal skills guests.
  • Assist with slot tournament and other special event registration.
  • Utilize APS system to verify, update, and/or change reservations.
  • Issue complimentary amenities based on casino guidelines and play along with manager discretion.
  • Promote companies amenities by educating guests on shows, spas, restaurants and etc
  • Ensure guest information is up to date
  • Communicate effectively amongst all casino staff and vendors.
  • Utilize Microsoft Office, Word, Excel, Outlook, and PowerPoint.
Relationship Manager
Henderson, NV Barclays/ Jun 2015 to Sep 2016
  • Answer ACD line in a friendly, professional, and timely manner.
  • Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
  • Reviewed and analyzed client financial data to plan proposals.
  • Presented product and service details at various events to increase customer base.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Prepared daily documentation and logs, including weekly reports detailing activities.
  • Collaborated with various departments to improve communication and deliver individualized customer solutions.
  • Streamlined communication efforts by measuring client satisfaction metrics.
  • Enticed clients to accept wealth management proposals to increase monthly business.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Maximized and maintained client satisfaction in all aspects of credit management.
  • Generated new leads through various prospecting methods, which presented opportunities to sell services and build a larger client base.
Call Center Agent
Henderson, NV Destel / May 2013 to Jan 2014
  • Answered ACD line in a timely and professional manner.
  • Prepared, completed and processed customer account forms and database changes.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 85% to 94%.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Education and Training
Bachelor of Arts: Journalism University of Nevada - Las Vegas Expected in May 2022 Las Vegas, NV
Associate of Arts: Journalism College of Southern Nevada May 2018 Las Vegas, NV
Accomplishments
  • Awarded best Call Handle Time 3 months in a row
  • Going above and beyond award
  • Received Top Tier Customer Service Recognition
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Resume Overview

Companies Worked For:

  • North Vista Hospital
  • Caesars Entertainment
  • Barclays
  • Destel

School Attended

  • University of Nevada - Las Vegas
  • College of Southern Nevada

Job Titles Held:

  • Mental Health Technician
  • Capture Marketing Associate
  • Relationship Manager
  • Call Center Agent

Degrees

  • Bachelor of Arts : Journalism
    Associate of Arts : Journalism

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