Upbeat and driven marketing associate with an extensive background in guest/customer service with an impeccable eye for detail, ability to assist guests whether handling an automatic call distribution line or in person in a timely and professional manner. An individual who works extremely well under pressure and in fast paced environments, a real team player, and natural born leader who is looking for a place (company) to call home and grow.
Skills
Customer communications
Microsoft Efficient
Guest Service experience
System documentation
Call center operations
Bi-Lingual
Experience
02/2017 to Current
Mental Health TechnicianUniversity Of Pennsylvania Health System – West Reading, PA,
Ensured appropriate clinical information is communicated when patients are referred to specialists.
Provided excellent service to patients through personable communication.
Documented patient interactions in compliance with HIPAA requirements.
Supported patients by identifying and addressing mental health challenges.
Assisted in the development of a Daily Goals program.
Epic, and Microsoft Word, Outlook proficiency
Handled inbound and outbound calls to verify patient appointments.
Completed timely data entry of contact information into Epic system.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
07/2018 to 01/2019
Capture Marketing AssociateEast West Bancorp, Inc. – Dallas, TX,
Assisted Casino guests in a timely and professional manner.
Practice telephone etiquette when required along with utilizing interpersonal skills guests.
Assist with slot tournament and other special event registration.
Utilize APS system to verify, update, and/or change reservations.
Issue complimentary amenities based on casino guidelines and play along with manager discretion.
Promote companies amenities by educating guests on shows, spas, restaurants and etc
Ensure guest information is up to date
Communicate effectively amongst all casino staff and vendors.
Utilize Microsoft Office, Word, Excel, Outlook, and PowerPoint.
06/2015 to 09/2016
Relationship ManagerLobel Financial – Sacramento, CA,
Answer ACD line in a friendly, professional, and timely manner.
Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
Reviewed and analyzed client financial data to plan proposals.
Presented product and service details at various events to increase customer base.
Achieved client loyalty through quality, productivity, service and proactive management.
Prepared daily documentation and logs, including weekly reports detailing activities.
Collaborated with various departments to improve communication and deliver individualized customer solutions.
Streamlined communication efforts by measuring client satisfaction metrics.
Enticed clients to accept wealth management proposals to increase monthly business.
Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
Maximized and maintained client satisfaction in all aspects of credit management.
Generated new leads through various prospecting methods, which presented opportunities to sell services and build a larger client base.
05/2013 to 01/2014
Call Center AgentDestel – City, STATE,
Answered ACD line in a timely and professional manner.
Prepared, completed and processed customer account forms and database changes.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Explained key information regarding products and services to customers to encourage informed decision-making.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 85% to 94%.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Education and Training
Expected in 05/2022
Bachelor of Arts: Journalism University of Nevada - Las Vegas - Las Vegas, NV GPA:
Expected in 05/2018
Associate of Arts: Journalism College of Southern Nevada - Las Vegas, NV GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
