Mental Health Technician Resume Example
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MENTAL HEALTH TECHNICIAN
Summary
Upbeat and driven marketing associate with an extensive background in guest/customer service with an impeccable eye for detail, ability to assist guests whether handling an automatic call distribution line or in person in a timely and professional manner. An individual who works extremely well under pressure and in fast paced environments, a real team player, and natural born leader who is looking for a place (company) to call home and grow.
Skills
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Experience
Mental Health Technician
West Reading , PAUniversity Of Pennsylvania Health System/Feb 2017 to Current
West Reading , PAUniversity Of Pennsylvania Health System/Feb 2017 to Current
- Ensured appropriate clinical information is communicated when patients are referred to specialists.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Supported patients by identifying and addressing mental health challenges.
- Assisted in the development of a Daily Goals program.
- Epic, and Microsoft Word, Outlook proficiency
- Handled inbound and outbound calls to verify patient appointments.
- Completed timely data entry of contact information into Epic system.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Capture Marketing Associate
Dallas , TXEast West Bancorp, Inc./Jul 2018 to Jan 2019
Dallas , TXEast West Bancorp, Inc./Jul 2018 to Jan 2019
- Assisted Casino guests in a timely and professional manner.
- Practice telephone etiquette when required along with utilizing interpersonal skills guests.
- Assist with slot tournament and other special event registration.
- Utilize APS system to verify, update, and/or change reservations.
- Issue complimentary amenities based on casino guidelines and play along with manager discretion.
- Promote companies amenities by educating guests on shows, spas, restaurants and etc
- Ensure guest information is up to date
- Communicate effectively amongst all casino staff and vendors.
- Utilize Microsoft Office, Word, Excel, Outlook, and PowerPoint.
Relationship Manager
Sacramento , CALobel Financial/Jun 2015 to Sep 2016
Sacramento , CALobel Financial/Jun 2015 to Sep 2016
- Answer ACD line in a friendly, professional, and timely manner.
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
- Reviewed and analyzed client financial data to plan proposals.
- Presented product and service details at various events to increase customer base.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Prepared daily documentation and logs, including weekly reports detailing activities.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Streamlined communication efforts by measuring client satisfaction metrics.
- Enticed clients to accept wealth management proposals to increase monthly business.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Maximized and maintained client satisfaction in all aspects of credit management.
- Generated new leads through various prospecting methods, which presented opportunities to sell services and build a larger client base.
Call Center Agent
City , STATEDestel/May 2013 to Jan 2014
City , STATEDestel/May 2013 to Jan 2014
- Answered ACD line in a timely and professional manner.
- Prepared, completed and processed customer account forms and database changes.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 85% to 94%.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Education and Training
Bachelor of Arts: JournalismUniversity of Nevada - Las VegasExpected in May 2022City, State
Associate of Arts: JournalismCollege of Southern NevadaMay 2018City, State
Accomplishments
- Awarded best Call Handle Time 3 months in a row
- Going above and beyond award
- Received Top Tier Customer Service Recognition
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Resume Overview
School Attended
- University of Nevada - Las Vegas
- College of Southern Nevada
Job Titles Held:
- Mental Health Technician
- Capture Marketing Associate
- Relationship Manager
- Call Center Agent
Degrees
- Bachelor of Arts : Journalism
Associate of Arts : Journalism
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