mental health technician resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Conscientious Healthcare professional offering over ten years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

  • Discharge Planning
  • Excellent Customer Service Skills
  • Patient Care
  • Rehabilitation
  • Medical office administration
  • Charting and Documentation
  • Vital assessments
  • Friendly and outgoing
  • Collaborative team player
  • Accurate and Efficient
Work History
Mental Health Technician, 01/2016 - Current
Universal Health Services Jamaica Plain, MA,
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
Sales Lead Keyholder, 06/2017 - 07/2018
Jockey International, Inc. Merrimack, NH,
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Boosted sales rates 22% by checking for and locating requested items in inventory system.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assisted customers by answering questions and fulfilling requests.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Sales Associate, 03/2013 - 01/2016
Lippert Components Springfield, MO,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
Medical Assistant, 03/2010 - 06/2015
Princeton University Staff Boston, MA,
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Tested and recorded blood glucose levels.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Prepared initial patient charts for admission.
  • Scheduled and accompanied clients to medical appointments.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Assisted physicians in follow-through of care.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Conducted machine safety checks according to facility policy.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Certificate: Medical Assistant, Expected in 03/XXX9
Fortis College - Baton Rouge, LA
Status -
High School Diploma: , Expected in 05/XXX6
Pine Prairie High School - Pine Prairie LA,
Status -
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Fortis College
  • Pine Prairie High School

Job Titles Held:

  • Mental Health Technician
  • Sales Lead Keyholder
  • Sales Associate
  • Medical Assistant


  • Certificate
  • High School Diploma

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