mental health technician resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Funeral Attendant, 04/2016 - Current Stonemor Partners – Ixonia, WI,
Greet and receive families in an appropriate manner
Offer friendly assistance to all those entering the facilities
Give special attention to assisting the elderly or others
Perform a variety of tasks to help funerals run smoothly
Drive hearse or family limousine in the funeral cortege
Recorded data and kept communication log on [Timeframe] basis for supervisors and other support staff, encouraging smooth transitions at shift change.
Supported marketing programs and campaigns with content and messaging to drive demand.
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Assisted and counseled [Number] patients daily.
Assessed clients upon admission and discharge to detox; took blood draws for labs.
Administered PPD and IM injections according to protocol.
Took and monitored vital signs, administered medications and managed patient behavior.
Served as liaison between families, school personnel and other healthcare providers on behalf of students.
Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
Served on executive medical team and collaborated on strategic planning, decision making, goal setting, and operational changes to align two merging hospitals.
Reviewed customer survey information to prioritize areas of improvement.
Educated staff on state and federal statutes, rules and regulations governing home care services.
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
Collected and processed co-payments and out-of-pocket charges using [Software].
Delivered proper care to victims of domestic violence at urgent care clinic.
Supervised ancillary staff of 10 on-call nurses.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Strategically planned methods to achieve operational goals and targets.
Redeveloped business guidelines for financial assistance to balance program goals and budgetary constraints.
Established staff schedules and assignments based on facility needs and equipment availability.
Interpreted and communicated new or revised policies to staff.
Provided educational support services to students with emotional, intellectual and physical disabilities.
Accurately recorded and reported test results according to established procedures.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Maintained highest level of facility certification with American Animal Hospital Association.
Coordinated review, revision and creation of operational policies within ER Department.
Participated in facility surveys and inspections made by authorized governmental agencies.
Practiced veterinary medicine with emphasis on preventative care, chronic disease management, and emergency medicine.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Partnered with team of registered nurses to achieve overall well-being of all patients.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Used [Software] to schedule and manage patient appointments.
Identified process improvements in day-to-day functioning of department.
Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
Responded to Code Red pages and followed through on disposition of patients.
Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Evaluated patients suffering from asthma, appendicitis and hernias.
Recruited, hired, trained and coached on average of [number] new employees per year.
Led, coached and developed team of [Number] associate veterinarians in all aspects of patient care and client management.
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
Administered medications and assisted in diagnostic testing for HIV-positive patients.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
Skillfully performed suture removals for patients of all ages.
Achieved highest certification by American Animal Hospital Association through implementing and maintaining hospital standards for quality and service.
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use.
Evaluated students' competencies through written assignments and examinations.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Improved ED administration by compiling and analyzing data and identifying areas of improvement.
Managed care for post-operative patients from initial recovery through discharge.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Managed primary care, case management, and medication management for over [Number] patients.
Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Monitored students for signs of trauma, abuse and neglect.
Developed and achieved financial and growth goals.
Effectively served as primary liaison for HMS and client, political stakeholders, provider and public policy associations, lobbyists and partners.
Facilitated push-in and pull-out ESE support instruction.
Identified student barriers to self-sufficiency and created relevant IEPs.
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Collaborated with teachers, administrators and guardians to determine needs of individual students.
Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.
Routinely collaborated with department managers to correct problems and improve services.
Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
Led, designed and implemented training programs and initiatives which contributed to [number] percent increase in productivity.
Provided patient education.
Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
Managed clinical oversight for 44-bed unit.
Communicated goals, plans and progress to parents or guardians.
Monitored unit budget to ensure financial objectives were met.
Transported patients to and from different departments.
Verified important patient information such as [Type], [Type] and [Type] for entry into patient management system.
Created and maintained computerized record management systems to record and process data and generate reports.
Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals.
Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Implemented new floor assignments based on evaluation of staffing requirements.
Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan.
Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Provided patient diagnoses under strict time constraints.
Oversaw and managed [Number] clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
Oversaw and managed [Number] clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
Established standards for selection, promotion and termination of staff.
Introduced, negotiated and implemented new projects to expand scope of engagement.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Assisted in resolving and satisfying client requests and internal operational issues.
Led clinical team in delivering care services that promoted optimal resident health.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
Led team of [Number] support staff per shift by prioritizing tasks and assigning duties.
Collaborated with [Job title] to identify ways to improve services for clients.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
Developed and maintained expense budget while applying [Task] to continually decrease expenses.
Received incoming calls and messages and addressed or triaged phone requests.
Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
Counseled and mentored clients on substance use and life choices.
Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Supervised care for [Number] mental health patients in [Number]-bed facility.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Mental Health Technician, 10/2012 - 07/2016 Girard Medical Center – City, STATE,
Assessed clients upon admission and discharge to detox; took blood draws for labs.
Administered PPD and IM injections according to protocol.
Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
Served on executive medical team and collaborated on strategic planning, decision making, goal setting, and operational changes to align two merging hospitals.
Reviewed customer survey information to prioritize areas of improvement.
Educated staff on state and federal statutes, rules and regulations governing home care services.
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
Collected and processed co-payments and out-of-pocket charges using [Software].
Delivered proper care to victims of domestic violence at urgent care clinic.
Supervised ancillary staff of 10 on-call nurses.
Strategically planned methods to achieve operational goals and targets.
Redeveloped business guidelines for financial assistance to balance program goals and budgetary constraints.
Established staff schedules and assignments based on facility needs and equipment availability.
Interpreted and communicated new or revised policies to staff.
Provided educational support services to students with emotional, intellectual and physical disabilities.
Accurately recorded and reported test results according to established procedures.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Maintained highest level of facility certification with American Animal Hospital Association.
Coordinated review, revision and creation of operational policies within ER Department.
Practiced veterinary medicine with emphasis on preventative care, chronic disease management, and emergency medicine.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Used [Software] to schedule and manage patient appointments.
Identified process improvements in day-to-day functioning of department.
Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
Responded to Code Red pages and followed through on disposition of patients.
Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Evaluated patients suffering from asthma, appendicitis and hernias.
Recruited, hired, trained and coached on average of [number] new employees per year.
Led, coached and developed team of [Number] associate veterinarians in all aspects of patient care and client management.
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
Administered medications and assisted in diagnostic testing for HIV-positive patients.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
Skillfully performed suture removals for patients of all ages.
Achieved highest certification by American Animal Hospital Association through implementing and maintaining hospital standards for quality and service.
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use.
Evaluated students' competencies through written assignments and examinations.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Improved ED administration by compiling and analyzing data and identifying areas of improvement.
Managed care for post-operative patients from initial recovery through discharge.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Managed primary care, case management, and medication management for over [Number] patients.
Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Monitored students for signs of trauma, abuse and neglect.
Developed and achieved financial and growth goals.
Effectively served as primary liaison for HMS and client, political stakeholders, provider and public policy associations, lobbyists and partners.
Facilitated push-in and pull-out ESE support instruction.
Identified student barriers to self-sufficiency and created relevant IEPs.
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Collaborated with teachers, administrators and guardians to determine needs of individual students.
Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.
Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
Routinely collaborated with department managers to correct problems and improve services.
Led, designed and implemented training programs and initiatives which contributed to [number] percent increase in productivity.
Provided patient education.
Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
Managed clinical oversight for 44-bed unit.
Communicated goals, plans and progress to parents or guardians.
Monitored unit budget to ensure financial objectives were met.
Transported patients to and from different departments.
Verified important patient information such as [Type], [Type] and [Type] for entry into patient management system.
Created and maintained computerized record management systems to record and process data and generate reports.
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals.
Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Implemented new floor assignments based on evaluation of staffing requirements.
Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan.
Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Provided patient diagnoses under strict time constraints.
Established standards for selection, promotion and termination of staff.
Oversaw and managed [Number] clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
Introduced, negotiated and implemented new projects to expand scope of engagement.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Led clinical team in delivering care services that promoted optimal resident health.
Assisted in resolving and satisfying client requests and internal operational issues.
Education
Associate of Science: Mortuary Science And Embalming, Expected in 08/2017 - Mercer County Community College - Trenton, NJ GPA: Status -
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