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mental health technician resume example with 19 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Demonstrated administrative success in team leadership, problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Dedicated Certified Nursing Assistant, accustomed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Helpful professional ready to bring Mental Health Technician skills and talents to new position in healthcare industry. Welcoming individual committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting patient observations and examining patients to detect symptoms. Experienced Healthcare team member proficient in data collection and demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Compassionate Nursing Assistant and Mental Health Technician professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative with bilingual ability in English and French. Offering 14 years of supervisory healthcare position in mental health assisting industry performance.

Highlights
  • Helping with medication
  • Patient relations
  • Grooming and bathing assistance
  • Performing patient intakes
  • Quick problem solver
  • Collecting vital signs
  • Medical terminology knowledge
  • Documentation procedures expert
  • Bilingual in English and French
  • Assisting with personal grooming
  • Valid Nevada driver's license
  • Report writing
  • Motivational leadership style
  • Data entry
  • Scheduling and calendar management
  • Human resources best practices
  • Ability to prioritize
  • Conflict resolution
  • Training
  • Time management
  • Team building
  • Cash management
  • Staff supervision
  • Scheduling
  • Budgeting
  • Documentation
Accomplishments
Clinical Skills - Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
OSHA Compliance - Properly disposed of daily bio hazard waste in compliance with federal and local regulations.
Documentation - Documented patient intake information.
Living Assistance - Served meals, assisted with feeding ambulating and turning and positioning in bed.
Documentation - Ensured charting accuracy through precise documentation.
Living Assistance - Helped patients by serving meals, feeding as necessary, a turning, and positioning in bed.
Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to patients in healthcare environment

Experience
12/2018 to Current Mental Health Technician Inspira Health Network | Vineland, NJ,
  • Provided excellent service to patients through personable communication.
  • Supported patients by identifying and addressing mental health challenges.
  • Completed timely data entry of contact information into system.
    Provided client assessments upon admission and discharge.
  • Effectively managed daily charting for each patient.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
04/2004 to 05/2018 Supervisor of Behavioral and Developmental Services Department Of Veterans Affairs | Princeton, WV,
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice
04/2004 to 05/2018 Supervisory Administrative Specialist Kaiser Permanente | Union City, CA,
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information.
  •  Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data.Handled supply purchases and inventory management for office operations and equipment maintenance.
  •  Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  •  Oversaw training and daily performance of staff.Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding patient care.
  •  Planned and executed successful corporate meetings, lunches and special events for groups (patients and staff) up to 23 people.
  •  Managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
  •  Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  •  Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client doctor appointments.
  •  Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.

Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information.
Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Oversaw training and daily performance of staff.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding patient care.
Planned and executed successful corporate meetings, lunches and special events for groups (patients and staff) up to 23 people.
Managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client doctor appointments.
Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.

Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information.
Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Oversaw training and daily performance of staff.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding patient care.
Planned and executed successful corporate meetings, lunches and special events for groups (patients and staff) up to 23 people.
Managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client doctor appointments.
Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.

Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information.
Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Oversaw training and daily performance of staff.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding patient care.
Planned and executed successful corporate meetings, lunches and special events for groups (patients and staff) up to 23 people.
Managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client doctor appointments.
Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.

Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information.
Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Oversaw training and daily performance of staff.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding patient care.
Planned and executed successful corporate meetings, lunches and special events for groups (patients and staff) up to 23 people.
Managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client doctor appointments.
Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.

Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information.
Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Oversaw training and daily performance of staff.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding patient care.
Planned and executed successful corporate meetings, lunches and special events for groups (patients and staff) up to 23 people.
Managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client doctor appointments.
Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.
06/1993 to 12/1995 Certified Nursing Assistant Renown Regional Medical Center Heliport | City, STATE,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices and equipment to carefully and transport patients.Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
Expected in 1995 Bachelor of Science | Agricultural Business University of Nevada, Reno, Reno, NV GPA:
Completed continuing education in Agricultural Science
Expected in 1991 | General Study Truckee Meadows Community College (TMCC), Reno, NV GPA:
Completed continuing education
Expected in 2019 | Scrum Master SCRUM Master Certification Training , San Francisco, CA, GPA:
Affiliations
Member of Scrum Master Association
American Society of Healthcare Professionals
Member, Small Business Association (2004 - 2018)
Member, University of Nevada Reno Alumni Association

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Resume Overview

School Attended

  • University of Nevada, Reno
  • Truckee Meadows Community College (TMCC)
  • SCRUM Master Certification Training

Job Titles Held:

  • Mental Health Technician
  • Supervisor of Behavioral and Developmental Services
  • Supervisory Administrative Specialist
  • Certified Nursing Assistant

Degrees

  • Bachelor of Science

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