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mental health technician resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking Customer Service Representative with more than 5 years of experience working as a customer service . Trained in project and time management with extensive knowledge of computer skills and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Skilled Mental Health Technician with extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.

Skills
  • Sales expertise
  • Complaint resolution
  • Inbound and Outbound Calling
  • Service standard compliance
  • Recordkeeping strengths
  • Technical Support
  • Professional telephone demeanor
  • Creative problem solving
  • Good listening
  • Customer Complaint Resolution
  • Call Volume Analysis
  • Excellent Customer Service Skills
  • Rehabilitation
  • Compassion
  • Computer proficiency
Work History
Mental Health Technician, 03/2020 - Current
State Of Oklahoma {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
Outbound Warehouse Associate, 09/2018 - 03/2020
Bootbarn, Inc. Tulare, CA,
  • Assisted customers with locating and choosing merchandise in any store department.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
Customer Service Representative, 01/2017 - 01/2020
Quipt Home Medical Bloomington, IN,
  • Documented and detailed calls and complaints using call center's CRM database.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Helped average customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Resolved customer complaints and addressed emergency requests and needs.
Customer Service Representative, 01/2009 - 12/2015
Quipt Home Medical Bowling Green, KY,
  • Answered constant flow of customer calls with up to 50 calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Higher National Diploma: Computer Science, Expected in 08/2010
-
Yaba College - Lagos State,
GPA:
Status -

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Resume Overview

School Attended

  • Yaba College

Job Titles Held:

  • Mental Health Technician
  • Outbound Warehouse Associate
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Higher National Diploma

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