mental health technician resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Thorough and steadfast Office Worker with top-notch administrative skills with over 10 years experience and a solid background in business/office administration. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. smooth and efficient while enhancing executive productivity and improving business operations. operate well with minimal supervision to meet demanding objectives.

  • Documentation and reporting
  • Master calender management
  • Travel coordination
  • Filing and data archiving
  • Multi-line phone proficiency
  • 50 WPM typing speed
  • Business writing
  • Report Development
  • Scheduling
  • Conflict management
  • Conference planning
  • Schedule Management
  • Sorting and labeling
  • Mail handling
  • Schedule & calendar planning
  • Human Resources Management (HRM)
  • Travel accommodations
  • Member, International Association of Administrative Professionals (IAAP)
  • Office administration
  • Extensive vocabulary
  • Proofreading
  • Administrative support
  • Business administration
Work History
Mental Health Technician, 03/2002 - 10/2009
Akron Children's Hospital Twinsburg, OH,
  • Verify and log deadlines, input daily inquiries, compile quarterly reports for judge, compile quarterly reports for juvenile probation officers, public speaking, managing time, direct/lead groups daily, both written and oral communication with judge/juvenile probation officers/parents, meet with parents weekly, monthly deadlines, manage daily routine/schedule, attend legal proceedings with client customer service, keep accurate records, filing, generate reports, manage employees, manage assigned dormitory for youths, participate in chart audits, complete monthly reports to ensure accuracy.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or assigned therapist
  • Counseled and mentored clients on substance use and life choices.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Assisted and counseled patients daily
Administrative Clerk/MHSA Counselor, 03/2002 - 05/2009
G4S/Trucore Youth Services City, STATE,
  • Secretary counselor.
  • Extensively trained in word processing, Microsoft office, written communication, accuracy, identifying error, delivering high quality results in a timely manner, and working with confidential information, maintaining company data integrity.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Regularly communicated with facility administrator/governor to discuss youths, individual case, strengths, opportunities, and other related business.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Processed daily casework assignments and documents, including performing research and data acquisition to support treatment director
  • Produced highly accurate internal and external letters and memoranda.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Prioritized, planned, and adjusted schedules as necessary to maximize sales.
  • Generated documents necessary for internal meetings.
Customer Service Associate/pharmacy Assistant, 06/1995 - 08/2002
Eckerd/CVS City, STATE,
  • Customer service, assisting customers, update the company database, Collaborate with the sales team to develop efficient methods for handling issues with customers, Work on special short-term projects to offer customized support for new products, monitor the customer satisfaction levels, Assist in creating ways for delivering excellent customer service, strong work ethic, professionalism, work well with teams, assisting in sales clerical tasks, problem solving, assisting team members, data entry
  • Developed and actualized customer service initiatives to decrease wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Helped customers daily by approaching conversations with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Diploma: Executive Secretary And Assistant, Expected in
Hartcourt Correspondence School - Scranton, PA,
Status -
HS diploma: general academics, Expected in
Interlachen High School - Interlachen, Florida, FL
Status - FBLA (Future Business Leaders of America) 4 years leadership, organization, presentation, collaboration & public speaking written and verbal communication, multitasking, accuracy & following instructions computer hardware and software
diploma: Business Software Applications, Expected in 1995
St Augustine Vocational School St Augustine - , FL
Status - Basic software knowledge, written and communication skills administration skills, customer service & analyzing information high levels of concentration, high quality results & attention to detail desktop publishing, documentation, emails, presentations & word processing decision making, thoroughness, precision,, GPA: 3.6/4
  • CAP - Certified Administrative Professional
  • Business software applications
  • Data entry
  • Records clerk

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Resume Overview

School Attended

  • Hartcourt Correspondence School
  • Interlachen High School
  • St Augustine Vocational School St Augustine

Job Titles Held:

  • Mental Health Technician
  • Administrative Clerk/MHSA Counselor
  • Customer Service Associate/pharmacy Assistant


  • Diploma
  • HS diploma
  • diploma

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