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mental health technician resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a very outgoing person who tries to please everyone I can as long as it is in the right way. I am really good at communicating and listening. When I am left to do something I will get it done. I am the type of person you can always count on. I have many different hobbies like nursing, arts, cooking, building, etc. I like to try new things so I know what I'm good at and what I can do.

Skills
  • Excellent customer service skills
  • Charting and clinical documentation
  • Customer service
  • Team management
  • Multitasking
  • Basic math
  • First Aid/CPR
  • Computer skills
  • Patient assessment
  • Communication
  • Planning
  • Organization
  • Maintenance & Repair
  • Kitchen safety
  • Customer Service
Experience
08/2021 to Current Mental Health Technician Akron Children's Hospital | Akron, OH,
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Verified patient health history and contact information for chart accuracy.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
03/2021 to 08/2022 Cashier Perkins Restaurants | Roseville, MN,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Verified customer identification for alcohol or tobacco purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
10/2020 to 03/2021 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Set up dining room to meet hospitality and service standards.
  • Cleared table and bussed dishes to allow for quick setups.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
03/2020 to 10/2020 Cashier Perkins Restaurants | Saint Joseph, MO,
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
Expected in 05/2021 to to High School Diploma | Jeff Davis High School, Hazlehurst, GA GPA:
Expected in to to | Nursing Coastal Pines Technical College, Hazlehurst, GA, GPA:
Expected in to to Associate of Arts | Baking And Pastry Auguste Escoffier School of Culinary Arts, Boulder, CO GPA:

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Resume Overview

School Attended

  • Jeff Davis High School
  • Coastal Pines Technical College
  • Auguste Escoffier School of Culinary Arts

Job Titles Held:

  • Mental Health Technician
  • Cashier
  • Waitress
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Associate of Arts

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