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Mental Health Technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Skilled Mental Health Technician with 8 years of onsite extensive mental health services. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Fluent in Speaking, Writing, and Reading Spanish.

Skills
  • Community Mental Health Programs
  • Needs Assessment
  • Patient Intervention
  • Developmental Disability Rehabilitation
  • Maintaining Safety Standards
  • Excellent Customer Service Skills
  • Interpersonal Skill Development
  • Team Meetings
  • Physical Condition Assessments
  • Coordinating Care
  • Behavior Observation
  • HIPAA Requirements
  • Safety Behaviors
  • Patient Health Information Access
  • Reading Comprehension
  • Encouragement and Motivation
Work History
Mental Health Technician, 04/2014 to Current
DevereuxGermantown, NY,
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Assisted and counseled 5-10 patients daily.
Overnight Stocker, 11/2011 to 04/2014
Sprouts Farmers MarketDenver, CO,
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Completed regular cycle counts and inventory audits.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Kept work areas neat, clean and free from debris.
Assistant Manager, 08/2001 to 05/2011
Motion RecruitmentDenver, CO,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Education
High School Diploma: , Expected in 06/2004
Waukegan High School - Waukegan,
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Waukegan High School

Job Titles Held:

  • Mental Health Technician
  • Overnight Stocker
  • Assistant Manager

Degrees

  • High School Diploma

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