Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Teamwork and Collaboration
Dependable and Responsible
Time Management
Customer Service
Interpersonal Communication
Computer Skills
Data Management
Organization and Time Management
Critical Thinking
Good Telephone Etiquette
Excellent Customer Service Skills
Community-based resources
Public outreach
Data Entry
Training and Development
Excellent multi-tasking ability
Budgeting
Contract negotiations
Database administration
Documentation expertise
Clear oral/written communication
Project Management
Office administration
Staff Management
Account Reconciliation
Mail handling
Strategic planning
Expense Reporting
Organizational skills
Cultural Awareness
Work History
09/2009 to Current
Mental Health TechnicianPacific Medical Centers – Spokane Valley, WA,
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Treated clients and families with respect and dignity.
Took and monitored vital signs, administered medications and managed patient behavior.
Assessed clients upon admission and discharge to detox; took blood draws for labs.
04/2016 to 11/2021
Community Health WorkerCaregiver Homes – Sd, SD,
Targeted specific community groups with wellness and disease management information.
Explained required eligibility applications to patients and helped complete applications for services.
Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening.
Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
06/2020 to 08/2021
Early Childhood Health and Wellness SpecialistBoston Stoker – Dayton, OH,
Developed level-appropriate lessons and activities to support skill-building needs.
Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
Observed children to recognize and maintain strong awareness of developmental progress.
Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
Performed early intervention services and documented results.
Used Software to compile, maintain and file all records and documents.
Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
Provided community resources and education to families to increase knowledge and advocacy skills.
Prepared children for success in classroom settings through encouragement and exploration of learning activities.
Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
Strengthened community engagement strategies to boost program outreach across Location.
Developed budget for center and established controls to adhere to budget.
Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications.
Reviewed curriculum to evaluate success and recommend and implement changes.
Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
01/2007 to 11/2019
Office ManagerPrimamedics Consultants – City, STATE,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Managed office operations while scheduling appointments for department managers.
Evaluated employee records and productivity to complete employee evaluations.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Coached new hires on company processes while managing employees to achieve maximum production.
Maintained computer and physical filing systems.
Sourced vendors for special project needs and negotiated contracts.
Oversaw quality control and productivity rates to increase revenue and production times.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Compared vendor prices and negotiated for optimal savings.
Coordinated special projects and managed schedules.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
Expected in 11/2021 to to
Master Of Public Health: Public Health Walden University - Minneapolis, MN GPA:
Member of Honor's Society Name
Relevant Coursework Completed: Subject & Subject
Member of Student Organization or Club Name
Expected in 11/2016 to to
Bachelor Of Science: Public Health Walden University - Minneapolis, MN GPA:
Expected in 09/2009 to to
Associate Of Applied Science: Health Information Technology DeVry University - Houston, TX, GPA:
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