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Mental Health Technician Resume Example

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MENTAL HEALTH TECHNICIAN
Summary

Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Skills
  • Related
  • Drafting forms/Documents, Time management, Organization, Direct care, Patient care, Licensed phlebotomist, Personable, Leadership skills, Management skills, Problem Solver, Great interpersonal communication skills, Great listener, self-starter, self-motivated.
  • Computer
  • Microsoft Office Suite, Task management
  • Core Competencies & Strengths
  • Communication - Excellent written and oral communication skills
  • Prioritizing - Well organized & detail oriented
  • Management & leadership - extensive experience managing and leading a team.
  • Self Starter - Self- motivated, driven problem solver.
  • Task & Time management - Deadline oriented while producing quality work.
  • Auditing, Producing
  • Balance, Quality
  • Basic, Reporting
  • Clerical, Scheduling
  • Oral communication, Self- motivated
  • Interpersonal communication, Self-motivated
  • Conflict management, Self Starter
  • Client, Self-starter
  • Clients, Supervision
  • Decision making, Phone
  • Detail oriented, Time management
  • Documentation, Troubleshoot
  • Drafting, Vital signs
  • Filling, Well organized
  • Forms, Excellent written
  • Hiring
  • Inventory
  • Leadership
  • Leadership skills
  • Management skills
  • Managerial
  • Managing
  • Mediation
  • Microsoft Office Suite
  • Office
  • Organizational
  • Patient care
  • Payroll
  • Problem Solver
  • Charting and clinical documentation
  • Supervision
  • First Aid/CPR
  • Problem resolution
  • Customer service
  • Team management
Experience
Mental Health TechnicianPacific Medical Centers | Bothell , WA | Jan 2019-Current
  • This position is responsible for the provision of direct client care and interaction under the supervision of an RN, RN Shift Manager, physician or designated delegate.
  • In addition, documents or assists with completion of documentation.
  • This position has potential for exposure to blood and body fluids.
  • 15-minute client checks, therapeutic activities, vital signs, 1:1's if required, care and custody, snacks and food ordering, hygiene supplies, other assignments as directed by RN; Detox Unit - calls for appointments, maintains wait list.
  • Willing to be an active participant in client restraints, as needed.
  • Professional References.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
Residential ManagerUniversal Health Services | Greenwood , IN | Jan 2014-Current
  • Supervised a team of 14 employees, heading scheduling, training and payroll.
  • Coordinated their daily work schedules and tasks.
  • Served as the liaison between the organization and their clients and their parents.
  • Developed staff schedules as well as feeding schedules for clients.
  • Handled payroll for approximately 14 employees on a weekly basis.
  • Coached and training staff through their onboarding process.
  • Maintained weekly and monthly reports for clients.
  • Developed conflict management and mediation skills.
  • Performed inventory on onsite products on a monthly basis.
  • Performed basic clerical duties such as maintaining the office's filling system, communication with outside support, screening site phone calls and emails.
  • Performed clerical & managerial duties including, interviewing/hiring and evaluations.
  • Direct care with clients.
Lead Shift SupervisorG4s | East Wenatchee , WA | Dec 2012-Apr 2014
  • Monitored daily operations for quality and adherence to work order specifications.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
  • Supervised, trained and guided team by coaching on daily activities.
  • Documented timecard data, maintenance logs and production logs.
  • Communicated daily schedule and delegated work to employees.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Worked with supervisory medical staff to review cases and improve care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Transported patients to and from medical, dental and personal care appointments.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Administered all necessary medications as directed by care plan.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Customer Service SpecialistFirst Chicago Insurance Company (Fcic) | Bedford Park , IL | Jan 2010-Jan 2014
  • Served as the face of my specific office, greeted customers and assisted staff with maintaining the waiting area.
  • Managed and maintained staff schedules and appointments in an appointment management system.
  • Ensured that staff as well as customers followed corporate security rules and regulations.
  • Maintained cash drawer and made nightly deposits.
  • Professionally handle a high volume of incoming calls to help facilitate, analyze and resolve (i.e., troubleshoot) customer issues; strive to resolve customer issues via one call resolution guidelines and/or escalate as appropriate.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products, services and account support.
  • Maintain a balance between company policy and client benefit in decision making.
  • Ability to handle confidential and sensitive customer and organization information.
  • Documents and tracks all customer call-related information in organizational platforms for auditing, reporting and compliance purposes.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Meet or exceed company and client performance metrics by following the policy, procedures and training.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
Education and Training
AA: NursingJersey College | | City | 2020
Activities and Honors
  • Member, Alumni Association
  • National Honor Society
  • Salvation Army Volunteer
  • Goodwill Drive Volunteer
  • Meals on Wheels Volunteer/ Donator
  • Ronald McDonald House Volunteer
Certifications
  • First Aid/CPR/BLS
  • Medication Administration
  • Licensed Practical Nurse
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • Jersey College

Job Titles Held:

  • Mental Health Technician
  • Residential Manager
  • Lead Shift Supervisor
  • Customer Service Specialist

Degrees

  • AA : Nursing

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