Mental Health Technician Resume Example
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MENTAL HEALTH TECHNICIAN
Summary
Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Skills
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Experience
Mental Health TechnicianPacific Medical Centers | Bothell , WA | Jan 2019-Current
- This position is responsible for the provision of direct client care and interaction under the supervision of an RN, RN Shift Manager, physician or designated delegate.
- In addition, documents or assists with completion of documentation.
- This position has potential for exposure to blood and body fluids.
- 15-minute client checks, therapeutic activities, vital signs, 1:1's if required, care and custody, snacks and food ordering, hygiene supplies, other assignments as directed by RN; Detox Unit - calls for appointments, maintains wait list.
- Willing to be an active participant in client restraints, as needed.
- Professional References.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
Residential ManagerUniversal Health Services | Greenwood , IN | Jan 2014-Current
- Supervised a team of 14 employees, heading scheduling, training and payroll.
- Coordinated their daily work schedules and tasks.
- Served as the liaison between the organization and their clients and their parents.
- Developed staff schedules as well as feeding schedules for clients.
- Handled payroll for approximately 14 employees on a weekly basis.
- Coached and training staff through their onboarding process.
- Maintained weekly and monthly reports for clients.
- Developed conflict management and mediation skills.
- Performed inventory on onsite products on a monthly basis.
- Performed basic clerical duties such as maintaining the office's filling system, communication with outside support, screening site phone calls and emails.
- Performed clerical & managerial duties including, interviewing/hiring and evaluations.
- Direct care with clients.
Lead Shift SupervisorG4s | East Wenatchee , WA | Dec 2012-Apr 2014
- Monitored daily operations for quality and adherence to work order specifications.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
- Supervised, trained and guided team by coaching on daily activities.
- Documented timecard data, maintenance logs and production logs.
- Communicated daily schedule and delegated work to employees.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
- Worked with supervisory medical staff to review cases and improve care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Transported patients to and from medical, dental and personal care appointments.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Administered all necessary medications as directed by care plan.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
- Coordinated with doctors and registered nurses to develop care plans for patients.
Customer Service SpecialistFirst Chicago Insurance Company (Fcic) | Bedford Park , IL | Jan 2010-Jan 2014
- Served as the face of my specific office, greeted customers and assisted staff with maintaining the waiting area.
- Managed and maintained staff schedules and appointments in an appointment management system.
- Ensured that staff as well as customers followed corporate security rules and regulations.
- Maintained cash drawer and made nightly deposits.
- Professionally handle a high volume of incoming calls to help facilitate, analyze and resolve (i.e., troubleshoot) customer issues; strive to resolve customer issues via one call resolution guidelines and/or escalate as appropriate.
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products, services and account support.
- Maintain a balance between company policy and client benefit in decision making.
- Ability to handle confidential and sensitive customer and organization information.
- Documents and tracks all customer call-related information in organizational platforms for auditing, reporting and compliance purposes.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Meet or exceed company and client performance metrics by following the policy, procedures and training.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
Education and Training
AA: NursingJersey College | | City | 2020
Activities and Honors
- Member, Alumni Association
- National Honor Society
- Salvation Army Volunteer
- Goodwill Drive Volunteer
- Meals on Wheels Volunteer/ Donator
- Ronald McDonald House Volunteer
Certifications
- First Aid/CPR/BLS
- Medication Administration
- Licensed Practical Nurse
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Resume Overview
School Attended
- Jersey College
Job Titles Held:
- Mental Health Technician
- Residential Manager
- Lead Shift Supervisor
- Customer Service Specialist
Degrees
- AA : Nursing
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