Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished healthcare administrative coordinator with over 5 years of experience working in healthcare and the UPMC hospital system. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Experience with both patient relations, as well as provider and administrative relations in an office and hospital setting.

  • Relationship building and retention
  • Training and mentoring
  • Team Building
  • Proficiency in Epic and Cerner
  • Effective written and verbal communication
  • Issue identification and resolution
  • Re-credentialing processes
  • Provider Relations
  • Insurance verifying
  • Project organization
  • Operational improvement
  • Critical Thinking Skills
  • Patient Care
  • Improvement Initiatives
  • Manual Dexterity
  • Organized, excels in multitasking and prioritizing
  • Proficient in Microsoft Applications
Work History
07/2019 to Current Medical Staff Coordinator Common Spirit | Phoenix, AZ,
  • Coordinate credentialing process for initial appointment and reappointment for medical and allied health professional staff. Average 55 reappointment/month. 20 initial appointments/month.
  • Coordinate and facilitate both informal and formal credentialing peer review/ recommendation process per established policies and procedures.
  • Perform mandated queries for practitioners in credentialing process (initial and reappointment's) with National Practitioner Data Bank.
  • Assist with coordination of Medical Staff social activities,.
  • Develop and maintain working relationships with chiefs, chairman, nursing staff, ancillary departments, etc. to proactively provide information regarding practitioner privileges or scope of practice and credentialing actions.
  • Maintain close communication and develop working relationships with Centralized Verification Office, department enrollment specialists, medical staff officers, department and committee chairmen and Director to ensure expeditious flow of recommendations for timely credentialing through medical staff committee and Board review and approval process.
  • Implement process for re-credentialing of physicians and allied health professionals to medical staff to adhere to regulatory standards.
  • Ensures all individuals with clinical privileges provide services within scope of their training, license and individual clinical privileges granted.
  • Schedules, coordinates, prepares agenda, takes minutes, provides follow up for medical staff committees outlined in entity Medical Staff Bylaws.
  • Proactively obtain supporting documentation to support requests for privileges by developing contacts with other facilities and medical leaders.
  • Assists in coordination, tracking and monitoring of OPPE and FPPE process ensuring compliance with regulatory standards and Medical Staff Affairs policies.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
  • Established and tracked department goals and objectives.
  • Collaborative with staff on improvement initiatives within department.
08/2017 to 07/2019 GME Dept. Manager UPMC Children’s Hospital Of Pittsburgh | City, STATE,
  • Coordinated credentialing process of on-boarding all visiting residents in Pediatrics and Emergency Department and served as liaison between visiting resident home programs and UPMC GME office.
  • Managed new resident recruitment, matching, orientation, contracting and hiring processes for residency or sub-specialty program(s).
  • Managed access for residents and visiting residents, IMS, hospital and parking, and computer training.
  • Coordinated, tracked, and prepared Program Letters of Agreements between outside rotation sites and Pediatric Residency program.
  • Coordinated schedule and prepared documents for bi-annual program director meetings with program director and two associate program directors.
  • Collaborated with Global Health Residents and Leadership to successfully coordinate residents for offsite or international rotations.
  • Assisted with marketing and recruitment efforts for Department including creating PowerPoint presentations, coordinating advertisement and developing and editing brochures, fliers and educational materials.
03/2015 to 08/2017 Access Lead UPMC, CMI | City, STATE,
  • Proficient in Epic and Cerner
  • Served as advocate, resource, troubleshooter, and designated leader at specific work sites.
  • Monitored patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.
  • Worked various reports and work queues within established time frames. Took action accordingly to ensure successful billing process.
  • Responsible for training new staff and orienting to department work area at three different locations.
  • Provided ongoing education and communication as necessary.
  • Updated patient demographic and insurance information in system as necessary.
  • Verified insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.
  • Created yearlong rounding and call schedules for six physicians, accommodating their requests for vacations and holidays.
  • Collaborated with director of operations and practice manager.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
to Keyholder | Bartender | Server | Hostess BRGR | City, STATE,
Expected in 05/2013 Bachelor of Science | Health Services Administration Slippery Rock University, Slippery Rock, PA, GPA:

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School Attended

  • Slippery Rock University

Job Titles Held:

  • Medical Staff Coordinator
  • GME Dept. Manager
  • Access Lead
  • Keyholder | Bartender | Server | Hostess


  • Bachelor of Science

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