Medical Scribe Resume Example
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MEDICAL SCRIBE
Summary
Seasoned Medical Scribe with understanding of documentation and recordkeeping standards. Systematic and organized approach to both digital and physical charting. Experienced in Healthcare over 3-year career in healthcare.
Skills
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Experience
Mass Eye And Ear | Waltham , MAMedical Scribe01/2019 - Current
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Maintained understanding of all active patients in order to facilitate workflow.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Received dictation and created high-quality documents.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Determined correct ICD-10 and CPT codes for use in the medical record.
- Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
- Retrieved physician correspondence from dictation service and made edits when necessary.
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
- Verified final claim submissions by comparing account charges with documentation.
- Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
- Documented and initiated tests, scan and other orders.
- Followed clinicians throughout shift in high-volume, busy environments.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Evaluated charts, documents and orders, and made timely corrections.
Optum | Woodland Park , COMedical Receptionist01/2018 - 01/2019
- Interviewed patients to collect medical information and insurance details.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Medical office with 9 providers.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Prepared and sent financial statements to support bookkeeping functions.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up the waiting room so that it remained neat and organized.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Set up appointments for physician visits and procedures using calendar software.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Processed patient payments and scanned identification and insurance cards.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
In-Terminal Services | Petersburg , VACustomer Service Representative10/2016 - 01/2018
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reviewed account and service histories to identify trends and issues.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Addressed customer service inquiries quickly and accurately.
- Worked with managers to develop service improvement initiatives.
Education and Training
Fairfield High School | City, StateHigh School Diploma05/2013
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Resume Overview
School Attended
- Fairfield High School
Job Titles Held:
- Medical Scribe
- Medical Receptionist
- Customer Service Representative
Degrees
- High School Diploma
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