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Medical Scribe Resume Example

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MW
MEDICAL SCRIBE
Summary

Seasoned Medical Scribe with understanding of documentation and recordkeeping standards. Systematic and organized approach to both digital and physical charting. Experienced in Healthcare over 3-year career in healthcare.

Skills
  • Credit card payment processing
  • Problem-solving abilities
  • High-energy attitude
  • Customer relations
  • Call center experience
  • Technologically savvy
  • Records organization
  • Data entry experience
  • Workflow improvements
  • Knowledge of CPT codes
  • Documentation abilities
  • Clinical assistance
  • Paperwork submission
  • Maintains strict confidentiality
  • HIPAA requirements
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Team player with positive attitude
Experience
Mass Eye And Ear | Waltham , MAMedical Scribe01/2019 - Current
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Maintained understanding of all active patients in order to facilitate workflow.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Received dictation and created high-quality documents.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Determined correct ICD-10 and CPT codes for use in the medical record.
  • Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
  • Retrieved physician correspondence from dictation service and made edits when necessary.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Verified final claim submissions by comparing account charges with documentation.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Documented and initiated tests, scan and other orders.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Evaluated charts, documents and orders, and made timely corrections.
Optum | Woodland Park , COMedical Receptionist01/2018 - 01/2019
  • Interviewed patients to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Medical office with 9 providers.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Set up appointments for physician visits and procedures using calendar software.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
In-Terminal Services | Petersburg , VACustomer Service Representative10/2016 - 01/2018
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Reviewed account and service histories to identify trends and issues.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Worked with managers to develop service improvement initiatives.
Education and Training
Fairfield High School | City, StateHigh School Diploma05/2013
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Word choice
  • Length

Resume Overview

School Attended

  • Fairfield High School

Job Titles Held:

  • Medical Scribe
  • Medical Receptionist
  • Customer Service Representative

Degrees

  • High School Diploma

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