Medical Scribe Resume Example Family Medicine Center

MEDICAL SCRIBE

Summary

Seasoned Medical Scribe with understanding of documentation and recordkeeping standards. Systematic and organized approach to both digital and physical charting. Experienced in Healthcare over 3-year career in healthcare.

Skills

Credit card payment processing
Problem-solving abilities
High-energy attitude
Customer relations
Call center experience
Technologically savvy
Records organization
Data entry experience
Workflow improvements

Knowledge of CPT codes
Documentation abilities
Clinical assistance
Paperwork submission
Maintains strict confidentiality
HIPAA requirements
Knowledge of HMOs, Medicare and Medi-Cal
Team player with positive attitude

Experience

Family Medicine Center | Groesbeck, TXMedical Scribe01/2019 - Current

Interpreted medical terminology and pharmacological information to translate information into coding system.
Maintained understanding of all active patients in order to facilitate workflow.
Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
Received dictation and created high-quality documents.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Determined correct ICD-10 and CPT codes for use in the medical record.
Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
Retrieved physician correspondence from dictation service and made edits when necessary.
Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
Verified final claim submissions by comparing account charges with documentation.
Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
Documented and initiated tests, scan and other orders.
Followed clinicians throughout shift in high-volume, busy environments.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Evaluated charts, documents and orders, and made timely corrections.

Family Medicine Center | Groesbeck, TXMedical Receptionist01/2018 - 01/2019

Interviewed patients to collect medical information and insurance details.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Medical office with 9 providers.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Prepared and sent financial statements to support bookkeeping functions.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Informed patients of financial responsibilities prior to rendering services.
Straightened up the waiting room so that it remained neat and organized.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Set up appointments for physician visits and procedures using calendar software.
Observed strict HIPAA guidelines at all times according to company policy.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service tosustain patient and work flows.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Results Companies | Palestine, TXCustomer Service Representative10/2016 - 01/2018

Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Reviewed account and service histories to identify trends and issues.
Supported end-users by responding quickly to phone messages and following up on complaints
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Reduced process lags and effectively trained team members on best practices and protocol.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Addressed customer service inquiries quickly and accurately.
Worked with managers to develop service improvement initiatives.

Education and Training

Fairfield High School | Fairfield, TXHigh School Diploma05/2013

Resume Overview

Companies Worked For:

Family Medicine Center
Results Companies

School Attended

Fairfield High School

Job Titles Held:

Medical Scribe
Medical Receptionist
Customer Service Representative

Degrees

High School Diploma

Medical Scribe Resume Example

Resume Score: 80%

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