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Medical Registration Clerk resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Customer Service Rep with 20 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer/patient satisfaction.

Skills
  • Strong Communication Skills
  • Customer Service
  • Detail Oriented
  • General office duties
  • Multi-line telephone
  • Office machines
  • Problem Solving
  • Time Management
  • Typing
Education
Shawsheen Valley Technical High School Billerica, MA, Expected in 1996 Certificate : - GPA :
Woburn Senior High School Woburn, MA, Expected in 1995 High School Diploma : - GPA :
Work History
Us Oncology, Inc. - Medical Registration Clerk
Mcallen, TX, 06/2019 - Current
  • Interacted and communicated easily with department personnel and public
  • Maintained accuracy, completeness and security for medical records and health information in accordance with federal privacy laws
  • Utilized Docutap to manage and confirm patient data, such as insurance, demographic and medical history information, and to schedule appointments
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Kept accurate log of all requests for medical information and records
  • Assisted other Registration Clerks with front desk duties such as copying, faxing, and scanning records
  • Received incoming calls and messages and addressed or triaged phone requests
  • Processed cancellations, changes or special requests promptly
  • Greeted clientele and provided comfortable seating options
  • Processed medical records requests, assuring release only to appropriate parties proper authorization
  • Explained form wording to patients to help each understand information required
  • Verified insurance benefits and informed patient if pre-authorizations were needed before any medical procedures were performed
  • Operated standard office software applications to compile data and prepare information and correspondence
  • Reviewed daily reservations and confirmed bookings
  • Took copayments and compiled daily financial records
  • Explained plans for treatment and payment options
  • Assisted patients in filling out check-in and payment paperwork
  • Interacted with an average of 40-50 patients daily
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Market Basket - Sales Associate/Point of Sale Coordinator/Customer Service Rep
City, STATE, 11/2006 - 06/2019
  • Assess customer's needs and provide assistance and information about the product
  • Comply with inventory control procedures
  • Maintain in-stock supply and merchandise products on the sales floor
  • Remain knowledgeable of product line features
  • Welcome customers to the store and answer their questions
  • Accepted and processed customer payments in cash, credit, checks, travelers checks, and gift cards, checking for validity
  • Ex amine inventory to ensure correct pricing and display, and that it functions as advertised
  • Operate a multi-line telephone, transferring, retrieving messages, paging using the intercom
  • Operate office equipment, and arrange for repairs if necessary
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Hire/Train/Supervise/Terminate staff
  • Compile and maintain both monetary and non-monetary reports and records
  • Listen to and resolve customer complaints regarding services, product, or personnel
  • Refer unresolved customer grievances to designated departments for further investigation
  • Plan and prepare work schedules and keep records of employee work schedules and time cards
  • Issue receipts, refunds, credits, or change due to customers
Winchester Hospital - Medical Records Tech
City, STATE, 01/1997 - 04/2000
  • Collaborated with Radiologists to plan, develop and implement The Breast Care Project
  • Keep records of materials filed or removed, using log books or computers
  • Add new material to file records or create new records as necessary
  • Perform general office duties such as typing, operating office machines, and sorting mail
  • Track materials removed from files to ensure that borrowed files are returned
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Scan or read incoming materials to determine how and where they should be classified or filed
  • Answer questions about records or files
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Retrieve patient medical records for physicians, technicians, or other medical staff
  • Release information to persons or agencies according to regulations

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Resume Overview

School Attended

  • Shawsheen Valley Technical High School
  • Woburn Senior High School

Job Titles Held:

  • Medical Registration Clerk
  • Sales Associate/Point of Sale Coordinator/Customer Service Rep
  • Medical Records Tech

Degrees

  • Certificate
  • High School Diploma

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