Medical Registration Clerk resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced Customer Service Rep with 20 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer/patient satisfaction.
Skills
Strong Communication Skills
Customer Service
Detail Oriented
General office duties
Multi-line telephone
Office machines
Problem Solving
Time Management
Typing
Education
Shawsheen Valley Technical High SchoolBillerica, MA, Expected in 1996 ā āCertificate: - GPA:
Woburn Senior High SchoolWoburn, MA, Expected in 1995 ā āHigh School Diploma: - GPA:
Work History
Us Oncology, Inc. - Medical Registration Clerk Mcallen, TX, 06/2019 - Current
Interacted and communicated easily with department personnel and public
Maintained accuracy, completeness and security for medical records and health information in accordance with federal privacy laws
Utilized Docutap to manage and confirm patient data, such as insurance, demographic and medical history information, and to schedule appointments
Communicated effectively with staff, patients and insurance companies by email and telephone
Kept accurate log of all requests for medical information and records
Assisted other Registration Clerks with front desk duties such as copying, faxing, and scanning records
Received incoming calls and messages and addressed or triaged phone requests
Processed cancellations, changes or special requests promptly
Greeted clientele and provided comfortable seating options
Processed medical records requests, assuring release only to appropriate parties proper authorization
Explained form wording to patients to help each understand information required
Verified insurance benefits and informed patient if pre-authorizations were needed before any medical procedures were performed
Operated standard office software applications to compile data and prepare information and correspondence
Reviewed daily reservations and confirmed bookings
Took copayments and compiled daily financial records
Explained plans for treatment and payment options
Assisted patients in filling out check-in and payment paperwork
Interacted with an average of 40-50 patients daily
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Market Basket - Sales Associate/Point of Sale Coordinator/Customer Service Rep City, STATE, 11/2006 - 06/2019
Assess customer's needs and provide assistance and information about the product
Comply with inventory control procedures
Maintain in-stock supply and merchandise products on the sales floor
Remain knowledgeable of product line features
Welcome customers to the store and answer their questions
Accepted and processed customer payments in cash, credit, checks, travelers checks, and gift cards, checking for validity
Ex amine inventory to ensure correct pricing and display, and that it functions as advertised
Operate a multi-line telephone, transferring, retrieving messages, paging using the intercom
Operate office equipment, and arrange for repairs if necessary
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
Hire/Train/Supervise/Terminate staff
Compile and maintain both monetary and non-monetary reports and records
Listen to and resolve customer complaints regarding services, product, or personnel
Refer unresolved customer grievances to designated departments for further investigation
Plan and prepare work schedules and keep records of employee work schedules and time cards
Issue receipts, refunds, credits, or change due to customers
Winchester Hospital - Medical Records Tech City, STATE, 01/1997 - 04/2000
Collaborated with Radiologists to plan, develop and implement The Breast Care Project
Keep records of materials filed or removed, using log books or computers
Add new material to file records or create new records as necessary
Perform general office duties such as typing, operating office machines, and sorting mail
Track materials removed from files to ensure that borrowed files are returned
Enter document identification codes into systems in order to determine locations of documents to be retrieved
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
Scan or read incoming materials to determine how and where they should be classified or filed
Answer questions about records or files
Protect the security of medical records to ensure that confidentiality is maintained
Retrieve patient medical records for physicians, technicians, or other medical staff
Release information to persons or agencies according to regulations
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Resume Overview
School Attended
Shawsheen Valley Technical High School
Woburn Senior High School
Job Titles Held:
Medical Registration Clerk
Sales Associate/Point of Sale Coordinator/Customer Service Rep