Medical Registration Clerk resume example with 17+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Customer Service Rep with 20 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer/patient satisfaction.

  • Strong Communication Skills
  • Customer Service
  • Detail Oriented
  • General office duties
  • Multi-line telephone
  • Office machines
  • Problem Solving
  • Time Management
  • Typing
Shawsheen Valley Technical High School Billerica, MA, Expected in 1996 Certificate : - GPA :
Woburn Senior High School Woburn, MA, Expected in 1995 High School Diploma : - GPA :
Work History
Us Oncology, Inc. - Medical Registration Clerk
Mcallen, TX, 06/2019 - Current
  • Interacted and communicated easily with department personnel and public
  • Maintained accuracy, completeness and security for medical records and health information in accordance with federal privacy laws
  • Utilized Docutap to manage and confirm patient data, such as insurance, demographic and medical history information, and to schedule appointments
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Kept accurate log of all requests for medical information and records
  • Assisted other Registration Clerks with front desk duties such as copying, faxing, and scanning records
  • Received incoming calls and messages and addressed or triaged phone requests
  • Processed cancellations, changes or special requests promptly
  • Greeted clientele and provided comfortable seating options
  • Processed medical records requests, assuring release only to appropriate parties proper authorization
  • Explained form wording to patients to help each understand information required
  • Verified insurance benefits and informed patient if pre-authorizations were needed before any medical procedures were performed
  • Operated standard office software applications to compile data and prepare information and correspondence
  • Reviewed daily reservations and confirmed bookings
  • Took copayments and compiled daily financial records
  • Explained plans for treatment and payment options
  • Assisted patients in filling out check-in and payment paperwork
  • Interacted with an average of 40-50 patients daily
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Market Basket - Sales Associate/Point of Sale Coordinator/Customer Service Rep
City, STATE, 11/2006 - 06/2019
  • Assess customer's needs and provide assistance and information about the product
  • Comply with inventory control procedures
  • Maintain in-stock supply and merchandise products on the sales floor
  • Remain knowledgeable of product line features
  • Welcome customers to the store and answer their questions
  • Accepted and processed customer payments in cash, credit, checks, travelers checks, and gift cards, checking for validity
  • Ex amine inventory to ensure correct pricing and display, and that it functions as advertised
  • Operate a multi-line telephone, transferring, retrieving messages, paging using the intercom
  • Operate office equipment, and arrange for repairs if necessary
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Hire/Train/Supervise/Terminate staff
  • Compile and maintain both monetary and non-monetary reports and records
  • Listen to and resolve customer complaints regarding services, product, or personnel
  • Refer unresolved customer grievances to designated departments for further investigation
  • Plan and prepare work schedules and keep records of employee work schedules and time cards
  • Issue receipts, refunds, credits, or change due to customers
Winchester Hospital - Medical Records Tech
City, STATE, 01/1997 - 04/2000
  • Collaborated with Radiologists to plan, develop and implement The Breast Care Project
  • Keep records of materials filed or removed, using log books or computers
  • Add new material to file records or create new records as necessary
  • Perform general office duties such as typing, operating office machines, and sorting mail
  • Track materials removed from files to ensure that borrowed files are returned
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Scan or read incoming materials to determine how and where they should be classified or filed
  • Answer questions about records or files
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Retrieve patient medical records for physicians, technicians, or other medical staff
  • Release information to persons or agencies according to regulations

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Shawsheen Valley Technical High School
  • Woburn Senior High School

Job Titles Held:

  • Medical Registration Clerk
  • Sales Associate/Point of Sale Coordinator/Customer Service Rep
  • Medical Records Tech


  • Certificate
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: