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medical records patient services representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable Medical Records Clerk with 3] years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Focused Medical Records Clerk well-versed in medical terminology, coding and compliance procedures. Proficient at answering requests quickly and delivering exceptional results. Organized Medical Records Clerk with over 3 years of experience supporting efficient department operations. Detail-oriented and enthusiastic with strong communication skills. Senior Medical Records Clerk with 3 year history processing medical records requests accurately, timely and efficiently while delivering highest quality product and customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations to complete work in compliance of these and other standards. Experienced Medical Records Clerk offering over3 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Dependable Medical Records Specialist with 3-year background in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills, demonstrated over 3years of industry expertise. Medical Records Clerk with over 3 years of experience in doctors office. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Medical office administration
  • Medical terminology understanding
  • Records management
  • Paperwork processing
  • Staff education and training
  • Filing systems expertise
  • Type 45-50 WPM
  • Written and verbal communication
  • Medical Records Management
  • Records review
  • Medical services administration
Work History
Medical Records/Patient Services Representative, 06/2003 - 05/2006
Graybar Electric Company, Inc. Stafford, TX,

In charge of medical records for 3 doctors.

  • Processed patient admission and discharge documentation.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Adhered to all facility, company and legal guidelines.
  • Received and routed medical records.
  • Responded to requests for information from various individuals by providing medical documents.
  • Responded to materials requests and retrieved necessary information.
  • Prepared mailings of information and documentation.
  • Received and processed medical records requests.
  • Input data into computer programs and filing systems.
  • Responded to requests for information from various individuals by providing medical documents.
  • Obtained patient releases for dissemination of information.
  • Audited records for accuracy.
  • Interacted and communicated easily with department personnel and public.
  • Sorted materials and filed according to guidelines.
Customer Service Representative, 09/2002 - 06/2003
Graybar Electric Company, Inc. Tallahassee, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended Health Insurance to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to100 calls in queue per minute.
Customer Service Representative, 06/2001 - 09/2002
Verizon Wireless City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended billing information to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Boosted sales revenue by skillfully promoting diverse cellular plans options.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
Certificate: Psychology And Sociology, Expected in 02/1975
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Cerritos College - Norwalk, CA
GPA:
Status -
High School Diploma: , Expected in 06/1967
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Chino High School - Chino, CA
GPA:
Status -
  • Majored in Business and College Prep
  • Member of French Club, House of Representatives
Certifications
  • RHIT - Registered Health Information Technician
,

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Resume Overview

School Attended

  • Cerritos College
  • Chino High School

Job Titles Held:

  • Medical Records/Patient Services Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Certificate
  • High School Diploma

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