- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Medical Records Clerk with 2-year history processing medical records requests accurately, timely and efficiently while delivering highest quality product and customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations to complete work in compliance of these and other standards. Dependable Medical Records Specialist with experience in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.
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- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Created new physical and computer-based files.
- Input data into computer programs and filing systems.
- Evaluated department procedures and recommended improvements to maximize efficiency.
- Processed patient admission and discharge documentation.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Audited records for accuracy.
- Responded to materials requests and retrieved necessary information.
- Received and routed medical records.
- Prepared mailings of information and documentation.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Received and processed medical records requests.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Obtained patient releases for dissemination of information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Maintained transaction security by verifying payment cards against identification.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Brooklyn Community High School Sch-Communication Arts & Media - Brooklyn, NY
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School Attended
- Brooklyn Community High School Sch-Communication Arts & Media
Job Titles Held:
- Medical Patient Clerk
- Medical Receptionist
- Guest Service Representative
Degrees
- High School Diploma
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