medical business associate resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Jessica in anyway and help my coworkers have the support they need including management.
  • Risk Management
  • Operating Plans Development
  • Data Analysis
  • Financial Reporting Coordination
  • Critical Thinking
  • Policy and Program Development
  • Verbal and Written Communication
  • Employee Work Scheduling
  • Employee Supervision
  • HIPAA Guidelines
  • Problem Resolution
  • Health Information Systems
  • Risk Analysis
  • Medicare Compliance
  • Fast typing
  • Friendly with patients
  • supervising
  • Follows Chemical guidelines
  • Facility Oversight
  • Emergency Readiness
  • Handles certified letters
  • Handles Discharge letters
  • Answering phone and responding to patient in timely manner
  • Checking insurances
  • Taking payments and copays
07/2018 to Current Medical Business Associate Munson Medical Center | Gaylord, MI,
  • Communicated with medical staff to relay patient messages and resolve patient issues.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Documented and responded to incoming correspondences to address questions.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Updated group medical records and technical library to promote smooth office operations.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Communicated with patients with compassion while keeping medical information private.
  • Motivated 27 employees through supervision, training and coaching on duties and daily operational activities.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Directed daily operations at facility caring for more than 27 individuals.
  • Worked closely with store manager to maintain day-to-day operations.
01/2013 to 03/2022 Dishwasher Mayo Clinic | Bancroft, IA,
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Replaced clean utensils in storage bins for easy access.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Interacted effectively with fellow employees to stage food trays for distribution to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
05/2017 to 07/2018 Housekeeper Bethesda Health | Glendale, MO,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Used cleaning chemicals following proper guidelines.
  • Followed safety procedures when handling materials and discarding waste.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
01/2016 to 05/2017 Housekeeping Supervisor Common Spirit | Lenox, IA,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Verified each completed room against standard plans to maintain consistency.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Safely and efficiently finished repairs while supporting team members with tasks.
Education and Training
Expected in 2013 High School Diploma | East Jordan High School, East Jordan, MI GPA:

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Resume Overview

School Attended

  • East Jordan High School

Job Titles Held:

  • Medical Business Associate
  • Dishwasher
  • Housekeeper
  • Housekeeping Supervisor


  • High School Diploma

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