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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Experienced Customer Service Supervisor bringing 4 years of quality performance in customer support supervisory roles and effective leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.

Accomplishments
  • Achieved Operation Excellence Award- Silver Level Achievement (2013)
  • Recognition of Best Employee of the Year (2016)
Skills
  • Specimens collection and processing
  • Problem Anticipation and Resolution
  • Patient Chart Tracking and EMR
  • Invoicing and Billing
  • Correspondence management
  • Sales
  • Teamwork and Collaboration
  • Administration and Operations
  • Attention to Detail
  • Project Management
  • Data Entry Skills with 40-42 WPM Typing Speed
  • Satisfaction Assessment and Tracking
  • Health Information Access Management
Work History
05/2019 to Current
Medical Assistant Technician Stcharles Sisters, OR,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing. Managed over 40 patients per day with efficiency.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Oriented and trained new staff on proper procedures and policies.
  • Assist patients with Echocardiogram, Stress tests, Hook up with heart monitors, vitals, referrals, and EKG.
  • Liaised with patients, addressed inquiries, appointment requests, and billing questions.
08/2018 to Current
Customer Service Supervisor Houghton International Inc. Moraine, OH,
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for guest support team.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Liaised with guests, management and sales team to better understand guest’s needs and recommend appropriate solutions.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and guests requirements.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Established and updated work schedules to account for changing staff levels and expected workloads
05/2015 to 07/2018
Lead Customer Service Associate Fedex Cross Border Newton, NC,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification and managed high volume property with up to 100 guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts for breakfast and front desk.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Confirmed relevant guest information and payment methods to prevent fraud. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving guest retention rate.
02/2013 to 02/2015
Assistant Manager First Watch Restaurants Bowie, MD,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Expected in 08/2023
BBA: Human Resources Management
Georgia Southern University - Statesboro, GA
GPA:
Expected in 08/2020
Associate of Applied Science: Interdisciplinary Studies
Savannah Technical College - Savannah, GA
GPA:
  • Dean's List: Fall 2020
  • President of Student Leadership Council (SLC)
  • Member of National Technical Honor Society (NTHS)
Expected in 06/2019
Associate of Applied Science: Medical Assisting
Savannah Technical College - Savannah, GA
GPA:
Expected in 04/2019
Diploma: Phlebotomy
Savannah Technical College - Savannah, GA
GPA:
Expected in 07/2018
Diploma: Patient Care Technician
Savannah Technical College - Savannah, GA
GPA:
Expected in 05/2018
Diploma: Health Care Assistant
Savannah Technical College - Savannah, GA
GPA:
Expected in 04/2018
Diploma: Nurse Aid Assistant
Savannah Technical College - Savannah, GA
GPA:

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Resume Overview

School Attended

  • Georgia Southern University
  • Savannah Technical College
  • Savannah Technical College
  • Savannah Technical College
  • Savannah Technical College
  • Savannah Technical College
  • Savannah Technical College

Job Titles Held:

  • Medical Assistant Technician
  • Customer Service Supervisor
  • Lead Customer Service Associate
  • Assistant Manager

Degrees

  • BBA
  • Associate of Applied Science
  • Associate of Applied Science
  • Diploma
  • Diploma
  • Diploma
  • Diploma

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