Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Experienced Customer Service Supervisor bringing 4 years of quality performance in customer support supervisory roles and effective leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Medical Assistant TechnicianStcharles – Sisters, OR,
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
Performed clerical duties, such as word processing, data entry, answering phones and filing. Managed over 40 patients per day with efficiency.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Oriented and trained new staff on proper procedures and policies.
Assist patients with Echocardiogram, Stress tests, Hook up with heart monitors, vitals, referrals, and EKG.
Liaised with patients, addressed inquiries, appointment requests, and billing questions.
08/2018 to Current
Customer Service SupervisorHoughton International Inc. – Moraine, OH,
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for guest support team.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Liaised with guests, management and sales team to better understand guest’s needs and recommend appropriate solutions.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and guests requirements.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Established and updated work schedules to account for changing staff levels and expected workloads
05/2015 to 07/2018
Lead Customer Service AssociateFedex Cross Border – Newton, NC,
Welcomed each new arrival pleasantly and confirmed reservations and identification and managed high volume property with up to 100 guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts for breakfast and front desk.
Prepared variety of different written communications, reports and documents to ensure smooth operations.
Confirmed relevant guest information and payment methods to prevent fraud. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used quick response and dynamic service skills to build relationships with patrons, improving guest retention rate.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Expected in 08/2023
BBA: Human Resources Management Georgia Southern University - Statesboro, GA GPA:
Expected in 08/2020
Associate of Applied Science: Interdisciplinary Studies Savannah Technical College - Savannah, GA GPA:
Dean's List: Fall 2020
President of Student Leadership Council (SLC)
Member of National Technical Honor Society (NTHS)
Expected in 06/2019
Associate of Applied Science: Medical Assisting Savannah Technical College - Savannah, GA GPA:
Expected in 04/2019
Diploma: Phlebotomy Savannah Technical College - Savannah, GA GPA:
Expected in 07/2018
Diploma: Patient Care Technician Savannah Technical College - Savannah, GA GPA:
Expected in 05/2018
Diploma: Health Care Assistant Savannah Technical College - Savannah, GA GPA:
Expected in 04/2018
Diploma: Nurse Aid Assistant Savannah Technical College - Savannah, GA GPA:
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