Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Conscientious Healthcare professional offering over 30 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented and knowledgeable medical asst/ front office admin skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

  • Medical terminology understanding
  • Medical insurance
  • Basic medical knowledge
Work History
Medical Assistant/Surgical Coordinator, 10/2019 to 03/2020
Motel 6/Studio 6Carlsbad (South), CA,
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse Practitioner or Physician Assistant.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Gathered forms, copied insurance cards and scanned into chart to collect patient information for billing and insurance filing.
Physician Liaison/Medical Assistant/Front Office Assistant, 01/2016 to 10/2019
Banner HealthGilbert, AZ,

I take all calls from the doctors offices and hospitals that are looking for records on patients that are having surgeries, or doctors appointments. I make appts for patients, schedule test, fax test results, scan in medical records, test results and any thing else that they doctors need. We have 4 offices and I use to travel to 3 of them as a float and I do front and back office. I am a medical assistant as well as a front office assistant. I check patient in when they come in and register new patients, check their insurances, have call for prior authorizations and dealt with the insurances when it comes to finding out what their recommendations are for that patient. I also deal with prescriptions putting them in and also checking patients out after they have seen the doctor. We also have a WOCA email, that I do which is a email from the 7 doctors in the practice that come to me on a daily basis for things that they want done for patients. Whether it be to call a patient a tell them their blood work is good or if its to get records on a patient. It could be to call a patient and to find out why they didn't show up and to reschedule them. Also at the end of the day I go thru schedules and print out all the schedules and report all the no shows for the day so they can be charged. I also do all the faxes in the office and sort them out to which doctor they have to go to and pull notes if it is required for the patient. I deal with all the patients forms of FMLA, D.O.T, Disability forms and al other forms and the money that goes along with it. Give the doctors their folders and follow up and make sure I get them back and then take care of what needs to be done with them. On a daily basis.

Phlebotomy Technician, 05/2013 to 01/2016
LAB Corporation Of AmericaCity, STATE,

Labeled blood vials with critical information like time of collection, date, and patient name. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture. Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self. Prepared blood-collecting equipment to draw blood and safely store and transport samples. Maintained fully-stocked phlebotomy cart, carrier, and station. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws. Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership. Maintained HIPAA compliance across all patient data-handling, systems and training. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Dialysis Technician, 06/2002 to 08/2013
Davita Inc.City, STATE,

Transported patients from rooms and prepared for treatments. Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment. Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts. Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards. Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations. Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate. Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment. Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment. Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation. Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies. Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures. Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments. Supported nurses in daily patient care activities by taking vital signs, documenting patient observations. Responded to patient alarms and needs-assessment requests to identify course of treatment. Collected lab specimens in adherence with safety protocols for patient tests. Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.

Associate of Science: Nursing, Expected in
Blue Ridge Community College - Weyers Cave, VA
: Certified Medical Assistant, Expected in 06/1991
Medix SChool - Towson, MD,
High School Diploma: , Expected in 06/1987
Kenwood Senior High - Essex, MD,
: Certified Nursing Assistant, Expected in 06/1987
Southeastern Vo-tech High - Dundalk, MD,
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Blue Ridge Community College
  • Medix SChool
  • Kenwood Senior High
  • Southeastern Vo-tech High

Job Titles Held:

  • Medical Assistant/Surgical Coordinator
  • Physician Liaison/Medical Assistant/Front Office Assistant
  • Phlebotomy Technician
  • Dialysis Technician


  • Associate of Science
  • High School Diploma

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