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medical assistant supervisor resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Regulatory Compliance
  • Information Confidentiality
  • Equipment Operation
  • Equipment Calibration
  • PPE Compliance
  • Infection Control
  • Critical Thinking
  • EMR Software
  • Coaching and Mentoring
  • Deadline Driven
  • Calm Under Pressure
  • Detail Oriented
  • Safety Procedures
  • Material Cutting
  • Technical Documentation
  • Time Management
  • Relationship Building
  • Complex Problem-Solving
  • Flexible Schedule
  • Inventory Restocking
  • Verbal and Written Communication
  • Issue Resolution
  • Decision Making
  • Equipment Maintenance
  • Specimen Collection
  • Team Leadership
  • Specimen Tracking Software
Experience
06/2018 to Current
Medical Assistant/Supervisor Medstar Health Leonardtown, MD,
  • Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
  • Maintained safe work environment by wearing personal protective equipment.
  • Managed departmental inventory and supply ordering.
  • Provided technical information about test results to physicians, family members or researchers.
  • Over see both Peoria and Avondale Clinical staff
  • Currently oversee 13 Medical assistants
  • OTC administrator
  • Trained to work the front desk ( check in patients, checkout patients, collect copays and deductibles, Verify insurance and referrals.)
  • Provide results to patients and schedule accordingly
06/2005 to 06/2018
Medical Assistant/Supervisor Arrowhead Dermatology City, STATE,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Provided ongoing training to address staff needs.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained positive working relationship with fellow staff and management.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
01/2004 to 01/2005
Medical Assistant Samuel Figueroa City, STATE,
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Labeled and completed lab requisitions using ICD and CPT coding.
01/2003 to 02/2004
Daycare Worker Kindercare Learning Centre City, STATE,
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Assisted children in development of social, communication and problem-solving skills.
Education and Training
Expected in 11/2003 to to
Medical Assistant :
Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ
GPA:
Expected in 05/2002 to to
High School Diploma:
Trevor Browne High School - Phoenix, AZ
GPA:

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Resume Overview

School Attended

  • Maricopa Community Colleges - Estrella Mountain Community College
  • Trevor Browne High School

Job Titles Held:

  • Medical Assistant/Supervisor
  • Medical Assistant/Supervisor
  • Medical Assistant
  • Daycare Worker

Degrees

  • Medical Assistant
  • High School Diploma

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