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Medical Assistant/ Referral Coordinator/Bilingual Front Desk Receptionist Resume Example

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JM
MEDICAL ASSISTANT/ REFERRAL COORDINATOR/BILINGUAL FRONT DESK RECEPTIONIST
Professional Summary

Highly motivated and committed Receptionist and MA, with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.

Skills
  • Front desk experience
  • Service desk team management
  • Front desk management
  • Referral arrangements
  • Patient referrals
  • Cerner Medical Charting expert
  • Medical admissions process knowledge
  • Medical recordkeeping
  • Help Desk
  • Medical team collaboration
  • Medical records
Work History
04/2017 to CurrentMedical Assistant/ Referral Coordinator/Bilingual Front Desk ReceptionistPHOENIX FAMILY MEDICAL CARE | Phoenix, AZ
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Conducted machine safety checks according to facility policy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Submitted prescriptions to pharmacy via phone, fax or web.
05/2016 to 11/2017Receptionist24 Hour Fitness USA Inc. | Phoenix , AZ
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Communicated any relevant schedule changes to spa supervisor.
  • Collected payments from clients and updated account balances.
01/2014 to 11/2015Store ManagerK- Momo | Phoenix , AZ
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Created work schedules according to sales volume and number of employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
Education
05/2012Maryvale High School, Phoenix, AZ
06/2014Medical Assistant Certificate | Nursing AssistanceAllen School of Health Sciences , Phoenix, AZ
Accomplishments
  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
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Resume Overview

Companies Worked For:

  • PHOENIX FAMILY MEDICAL CARE
  • 24 Hour Fitness USA Inc.
  • K- Momo

School Attended

  • Maryvale High School
  • Allen School of Health Sciences

Job Titles Held:

  • Medical Assistant/ Referral Coordinator/Bilingual Front Desk Receptionist
  • Receptionist
  • Store Manager

Degrees

  • 05/2012
    06/2014 Medical Assistant Certificate | Nursing Assistance

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