Medical Assistant/Receptionist Clerk Resume Example
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MEDICAL ASSISTANT/RECEPTIONIST CLERK
Professional Summary
Highly organized Medical Assistant/Receptionist knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Bilingual Medical Receptionist with over 11 years experience in private medical office. Excellent skills managing complex appointment system to maximize revenues. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
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Work History
Medical Assistant/Receptionist Clerk, 08/2019 to Current
The Arc Of Steuben – Wayland , NY
The Arc Of Steuben – Wayland , NY
- Enhanced office efficiency by handling 400 callers per day.
- Maintained current and accurate medical records for over 10-15 patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for seven providers based on optimal patient loads and clinician availability.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Medical Assitant/Receptionist, 11/2013 to 04/2018
Balboa Nephrology Medical Group – City , STATE
Balboa Nephrology Medical Group – City , STATE
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, including medication information, symptoms and allergies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared initial patient charts for admission.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained pre- and post-treatment vital signs and weight.
- Measured patient spirometry.
- Obtained all prescribed laboratory testing.
- Documented all maintenance and repairs in timely fashion.
- Welcomed patients and inquired about wellbeing since last treatment.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the physician.
- Gathered forms, copied insurance cards and picture ID to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collected histories, vitals and current complaints via patient interviews.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted physicians in follow-through of care.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Escorted patients to examination rooms.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Collected and documented patient medical information such as blood pressure and weight.
- Translate English to Spanish and Spanish to English
Medical Assistant, 11/2003 to 11/2010
Family Planning Associates Medical Group – City , STATE
Family Planning Associates Medical Group – City , STATE
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Implemented care and efficiency improvements to support and enhance office operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, including medication information, symptoms and allergies.
- Taught patients about medications, procedures and care plan instructions.
- Welcomed patients and inquired about wellbeing since last treatment.
- Scheduled and accompanied clients to medical appointments.
- Obtained pre- and post-treatment vital signs and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Attended required training, education and meetings.
- Report significant information and changes in patient condition to nurse supervisor.
- Ambulated, turned and positioned patients.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented all maintenance and repairs in timely fashion.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Moved transducer over specified area of body to produce images.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Submitted prescriptions to pharmacy via phone, fax or web.
Education
Medical Assistant, 05/2009
Pima Medical Institure - City
Pima Medical Institure - City
- Major as a Medical Assistant
No Degree: Basis ClassesSan Diego Coty College - City
High School Diploma: 06/1998
Lincoln High School - City
Lincoln High School - City
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Resume Overview
School Attended
- Pima Medical Institure
- San Diego Coty College
- Lincoln High School
Job Titles Held:
- Medical Assistant/Receptionist Clerk
- Medical Assitant/Receptionist
- Medical Assistant
Degrees
- Medical Assistant , 05/2009
No Degree : Basis Classes
High School Diploma : 06/1998
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