Medical Assistant Receptionist resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Allscripts appointment scheduling system to manage over 120+ patients weekly. Organized and accurate in managing patient flow. Flexible Scheduler/Medical assistant known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in Medical Assisting and Scheduling environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Energetic attitudes in the medical field offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.

  • Electronic Medical Records
  • Outpatient care
  • Pre-hospital Care
  • Medical Records Management
  • Medical transcription
  • Reminder calls
  • Payment collection
  • Inventory oversight
  • Appointment Scheduling
  • Patient Scheduling
  • Insurance Verification
  • Training & Development
  • Conflict resolution
Rosebud-Lott High School Rosebud, TX Expected in High School Diploma : - GPA :
Work History
Usa Vein Clinics - Medical Assistant/Receptionist
Salt Lake City, UT, 11/2016 - Current
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing patients.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed clerical duties and tasks for clinic administration.
  • Enhanced office efficiency by handling 15+ callers per day.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Maintained current and accurate medical records for over 40 patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Inn At Perry Cabin - Restaurant Server
Saint Michaels, MD, 04/2016 - 11/2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Woody's Smokehouse - Meat and Deli Server
City, STATE, 12/2011 - 01/2016
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Created appealing food arrangements for party trays and specialized orders.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Inspected equipment such as refrigerators and warming lamps every hour to check compliance with safe operating levels.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Learned desert and cashier work tasks in order to provide skilled backup for diverse roles.

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Resume Overview

School Attended

  • Rosebud-Lott High School

Job Titles Held:

  • Medical Assistant/Receptionist
  • Restaurant Server
  • Meat and Deli Server


  • High School Diploma

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