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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Well-trained Medical Assistant and Phlebotomist with proven expertise in organizing efficient medical office environments and assisting with diagnostic efforts. Who collects specimens, conduct basic assessments and monitor vitals to help physicians diagnose and treat various ailments. Expert with Epic, Avatar, eClinical, VM Ware, and Nextgen EHR system and skilled at learning new processes to meet unique office requirements.

Skills
  • Sharps disposal
  • Stress management
  • HIPAA
  • Sanitation and sterilization
  • Drawing blood
  • Biohazard waste disposal
  • Medical records maintenance
  • Patient education
  • Insurance Billing
  • First Aid/CPR
  • Eligibility Verification
Education and Training
Westhampton Beach High School Westhampton Beach, NY Expected in 06/2015 New York State Advanced Regents Diploma : - GPA :
Eastern Long Island Academy of Applied Technology Riverhead, NY Expected in 06/2015 Certified Medical Assistant/Certified Phlebotomist : - GPA :
Eastern Long Island Academy of Applied Technology Riverhead , NY Expected in 06/2015 American Asso. of Applied Technology : Certified Medical Assistant/Certifed Phlebotomist - GPA :
Adelphi University Garden City, NY Expected in : - GPA :
Suffolk County Community College Selden, NY Expected in : - GPA :
Suffolk County Community College Riverhead, NY Expected in : - GPA :
Experience
Civitas Health Services - Medical Assistant/Receptionist, Phlebotomist
Williamsburg, VA, 01/2020 - Current
  • Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing rapid strep and flu tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Cfcu - Medical Receptionist
Ithaca, NY, 03/2019 - 09/2020
  • Maximized office efficiency by answering more than 90-100 incoming calls per day to provide office information and transfer calls to desired personal.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy.
The Del Monte Lodge - Commercial Cleaner
Cleveland, OH, 01/2018 - 01/2020
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Kept business entrances clean, tidy and professional in appearance.
  • Met with clients, to ensure each job is met with complete satisfaction.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
Grace And Grit - Catering Server
City, STATE, 02/2018 - 10/2018
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Worked multi-course dinners with pre-plated foods.
  • Managed and restocked drink stations.
  • Monitored and counted food stock and supplies to reorder on time.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared salads and appetizers to back up kitchen staff.
PBMC Medical Group - Medical Assistant, Receptionist, Phlebotomist
City, STATE, 09/2015 - 05/2018
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Obtained variety of blood samples through venipuncture using syringes, butterfly needles, and straight needles; experience with drawing blood on geriatric and pediatric patients (under the age of 3).
  • Assessed, documented and monitored vital signs for more than 90 patients per day.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Beach Hut - Waitress/Server
City, STATE, 03/2012 - 10/2015
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Partnered with team members to efficiently serve food and beverages.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Increased sales of key menu items through effective upselling.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Brunetti’s Pizza - Waitress/Server/Back Line Cook
City, STATE, 03/2011 - 03/2012
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers to back up kitchen staff.

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Resume Overview

School Attended

  • Westhampton Beach High School
  • Eastern Long Island Academy of Applied Technology
  • Eastern Long Island Academy of Applied Technology
  • Adelphi University
  • Suffolk County Community College
  • Suffolk County Community College

Job Titles Held:

  • Medical Assistant/Receptionist, Phlebotomist
  • Medical Receptionist
  • Commercial Cleaner
  • Catering Server
  • Medical Assistant, Receptionist, Phlebotomist
  • Waitress/Server
  • Waitress/Server/Back Line Cook

Degrees

  • New York State Advanced Regents Diploma
  • Certified Medical Assistant/Certified Phlebotomist
  • American Asso. of Applied Technology
  • Some College (No Degree)
  • Some College (No Degree)

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