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Medical Assistant/Phlebotomist Resume Example

Resume Score: 80%

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MEDICAL ASSISTANT/PHLEBOTOMIST
Summary

Dedicated and empathetic. Committed to obtaining highest level. Excellent communication and interpersonal skills.

Highly-organized. Dedicated to learning new information.

Skills
  • Medical facility familiarity
  • Medical history obtainment
  • Updating medical charts
  • Medical sample collection
  • Cash drawer balancing
  • POS systems
  • Customer assistance
  • Cash register operation
  • Customer greeting
  • Knowledge of wine and spirits
  • Merchandise restocking
  • Credit and cash transactions
  • ID verification
  • Patron relations
  • Security Protocols
  • First Aid/CPR
Experience
Medical Assistant/PhlebotomistCompany Name | City, State | Oct 2018-Mar 2020
  • Assessed, documented and monitored vital signs.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Checked patients in, compiled new patient forms, scheduled appointments and updated patient files.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Answered appointment calls.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Sterilized medical equipment after each procedure.
  • Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Trained patients on how to properly operate medical equipment.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Maintained and calibrated lab instruments and equipment.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Communicated with patients by phone and via written correspondence.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Used multiple electronic medical software, including Athena and Practice Fusion to conduct patient intakes and send correspondence.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Verified collection orders and communicated discrepancies to nurses.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Cashier/Stock AssociateCompany Name | City, State | Oct 2019-Dec 2019
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted Manager and Assistant Managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Cashier/Stock AssociateCompany Name | City, State | Aug 2017-Dec 2018

-Processed returned items in accordance with store policy.
-Provided assistance with purchases, locating items and signing up for rewards programs.
-Helped customers find specific products, answering questions and offering advice.
-Assisted Manager and Assistant Managers with completing end-of-day counts and securing funds to prevent loss or theft.
-Processed all sales transactions accurately and promptly to prevent long customer wait times.
-Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
-Processed customer payments quickly and returned exact change and receipts.
-Wrapped items and bagged purchases properly to prevent merchandise breakage.
-Welcomed customers, offering assistance to help find necessary store items.
-Drove sales and add-on purchases by promoting specific item options to customers.
-Worked closely with front-end staff to assist customers.
-Trained new team members in cash register operation, stock procedures and customer service.
-Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
-Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Customer Service AssociateCompany Name | City, State | Sep 2015-Jan 2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Cleaned work areas, equipment and utensils.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Protected food from spoilage by storing according to safety procedures.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Upheld food safety standards at all times.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
  • Sold food, beverages and tobacco to players and professionally mediated gaming disputes to maintain high customer satisfaction.
  • Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
  • Earned reputation for good attendance and hard work.
Education and Training
Certificate : Medical AssistingPurdue University Global | | City, State | Oct 2018
Certificate : Nursing AssistanceRowan-Cabarrus Community College | | City, State | Mar 2013
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Resume Overview

School Attended

  • Purdue University Global
  • Rowan-Cabarrus Community College

Job Titles Held:

  • Medical Assistant/Phlebotomist
  • Cashier/Stock Associate
  • Customer Service Associate

Degrees

  • Certificate : Medical Assisting
    Certificate : Nursing Assistance

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