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Medical Assistant Office Manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Versatile medical assistant with 30 years of experience in both medical and administrative support. Robust history of accurately documenting patient health information, collecting vital signs, assisting with exams and procedures, and patient education. Efficiently schedules appointments, answers telephones, greets patients and records patient insurance information. Excellent rapport with patients, providers, and coworkers.

Skills
  • Customer service
  • Detail-oriented
  • Training & Development
  • Multitasking abilities
  • Conflict resolution
  • Organization and Time management
  • Data management
  • Responsible
  • Adaptability
  • Relationship-Building
  • Teamwork
  • Verbal and written communication
  • Teambuilding
  • Good listening skills
  • Clerical
Education
Management And Strategy Institute , Expected in 12/2020 Certification : Medical Office Administrator Certified (MOAC)) - GPA :
Chattanooga State Community College Chattanooga, TN Expected in 06/1990 Certificate : Medical Office Assisting - GPA :
Red Bank High School Chattanooga, TN Expected in 1988 Diploma : - GPA :
Work History
Southern California University Of Health Sciences - Medical Assistant/Office Manager
Whittier, CA, 09/2000 - 09/2020
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary evaluations, including measuring weight, oxygen saturations, temperature and blood pressure, and documented results with accuracy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Electronically submitted and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Tested and recorded blood glucose levels.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed venipuncture and administered vaccinations.
  • Obtained all prescribed laboratory testing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Returned all phone calls from patient's and other medical offices and hospitals.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Created and implemented organizational policies and procedures.
  • Assisted with regulatory issues such as compliance.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Galen Medical Group - Medical Assistant
City, STATE, 03/1996 - 09/2000
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Tested and recorded blood glucose levels.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Assisted with all in office flexible sigmoidoscopies.
Chattanooga Heart Institute - Medical Assistant/Team Lead
City, STATE, 11/1990 - 03/1996
  • Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Assisted physicians with exams, pacemaker checks, and diagnostic testing such as stress tests, electrocardiograms, and chest x-rays.

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Resume Overview

School Attended

  • Management And Strategy Institute
  • Chattanooga State Community College
  • Red Bank High School

Job Titles Held:

  • Medical Assistant/Office Manager
  • Medical Assistant
  • Medical Assistant/Team Lead

Degrees

  • Certification
  • Certificate
  • Diploma

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