Highly motivated candidate seeking Mental Health Tech position with Emerald Coast Behavioral Hospital utilizing 1.5 years fast pace medical field and 6+ year exceptional customer service experience.
Experience
08/2015 to 02/2016
Medical Assistant/ Nerve Conduction Study TechnicianUs Logistics Solutions, Inc. – Kansas City, MO,
Assist the physician in all sterile and non-sterile injections by properly operating fluoroscopy, ultrasound, and/or radiofrequency ablation machine during the procedure.
Prepare the procedure room for sterile and non-sterile injections; Accurately draw medications, arrange needed utensils, and ready equipment.
Prepping patients for procedure; Accurately obtain and update medical history and obtain vital signs.
Perform Nerve Conduction Studies on upper and lower extremities; Assist physician during EMG portion of the study.
Finalize EMG-NCS report for the physicians review and sign off.
Complete patients urine analysis forms, package each urine sample, and mail out to the correct facility based off the patients insurance.
07/2015 to 01/2016
Front Desk ReceptionistJockey International, Inc. – Round Rock, TX,
Greet and check-in patients; Collect personal, medical, and insurance information.
Schedule, reschedule, and verify patients appointments.
Collect patient co-payments; Record each payment in the payment log.
Print and transmit all prescriptions and orders prescribed by the physician accurately.
Transfer physician's dictation from his recorder, name each file, and send out for transcription; Once transcription is sent back, accurately complete the corresponding patient chart for the visit.
03/2015 to 08/2015
Sales AssociateRochester General Health System – Newark, NY,
Provide a high level of customer service to all members.
Promote business by marketing throughout the local community.
Complete sales tour with potential and new members.
Accurately ccomplete new membership contracts and input
information into the customer's account.
Assist and fill in for front desk associate when needed.
Check out customers using POS register and accurately complete
each transaction.
Maintain and manage all existing customer accounts and
relationships.
12/2014 to 04/2015
Patient Service RepresentativeJockey International, Inc. – Saint Augustine, FL,
Demonstrate superior customer service skills throughout all phone calls with each patient.
Accurately schedule patients while adhering to all providers.
scheduling guidelines.
Obtain patient information from establish and new patients and complete their chart.
Verify patients insurances and insure the policy is valid.
Coordinate all no show and cancelled referrals.
Maintain assigned providers schedules to their discretion.
01/2013 to 01/2014
Back-Up Head Teller/ Vault TellerRegions Bank – City, STATE,
While running an inside or drive-through window, provide paying and receiving transaction services to customers with accuracy, professionalism and high level customer service.
Answer basic customer inquiries regarding products while complying with disclosure requirements and regulations.
Identify customer's potential product and service needs and refer the customer to the platform team member for further consultation.
Balance cash items, teller over/short report, traveler's checks, savings bonds, etc and adhere to all branch procedural controls.
Answer incoming telephone calls in a professional and friendly manner.
Coach teller line when coaching moments are required or available.
Create bi-weekly schedules for teller line staff.
10/2011 to 01/2013
Certified Tech AdviserOffice Max – City, STATE,
Handle sales transactions efficiently and accurately.
Assists all customers on sales floor; answer questions and provide suggestions based off their needs.
Assist customers with a variety of printing and desktop requests.
Perform diagnostic tests on customer computers; explain the findings to the customer and explain their options moving forward.
03/2011 to 10/2011
Hostess/ Carry Home KitchenBob Evans – City, STATE,
Greet guests personally and on phone.
Offer appropriate seating arrangements.
Take and fill orders by phone and walk up guests.
Maintain cleanliness and orderliness of the front of the house.
Accurately check out all guest tickets.
Cross trained as a server; pick up tables during busy time and
fill in for servers during the week; Provide each dining guest with an exceptional dining experience.
06/2010 to 01/2012
Sales AssociateAeropostale – City, STATE,
Warmly greet customers.
Operate cash register without discrepancy.
Set planograms as instructed for all floor resets.
Maintain cleanliness of store.
Education and Training
Expected in 2012
GED: Haney Technical Center - Panama City, Fl GPA:
Expected in
Associate of Arts: Daytona State University - Deland, FL GPA: Deferred
Expected in 2013
: University Of Phoenix - Phoenix , AZ GPA: Transferred
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School Attended
Haney Technical Center
Daytona State University
University Of Phoenix
Job Titles Held:
Medical Assistant/ Nerve Conduction Study Technician
