Medical Assistant/Medical Records Coordinator/Front Desk Receptionist Resume Example
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MEDICAL ASSISTANT/MEDICAL RECORDS COORDINATOR/FRONT DESK RECEPTIONIST
Summary
I am trained and prepared to be a responsive Clinical Medical Assistant who thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients and stay on top of all current standards and best practices. A resourceful and self-motivation individual with providing excellent
Patient service. Effective communication and teamwork .
Skills
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Experience
Medical Assistant/Medical Records Coordinator/Front Desk Receptionist|Ds Waters Of America, Inc. - Austin , TX|01/2020 - Current
- Developed and maintained clear policies for every step of medical record creation, validation and filing.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Pulled patient charts for upcoming appointments.
- Observed confidentiality and safeguarded all patient-related information.
- Scanned incoming documentation.
- Typed medical orders for procedures and laboratory tests.
- Obtained information by contacting appropriate personnel or patients.
- Designed improved training procedures to help new staff acclimate quickly.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Maintained positive working relationship with fellow staff and management.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up the waiting room so that it remained neat and organized.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Assessed, documented and monitored vital for patients
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Sales Representative|Daman Products Inc - Mishawaka , IN|11/2017 - 05/2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Prepared and processed contracts and order forms for new and existing customers.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Created and implemented store displays, promoting sales and growth.
Receiving Team Member|Lineage Logistics - Quincy , MA|06/2017 - 10/2017
- Inspected incoming shipments to verify adherence to specifications.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Input weights, charges, discrepancies and other data .
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Customer Service |Little Caesars Pizza - City , STATE|01/2008 - 01/2009
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
Education and Training
Us Colleges |City, State|12/2019Clinical Medical Assistant
- Basic phlebotomy,
- Medical terminology,
- Vitals,
- Medical Histories,
- Charting/Filing,
- Insurance Verification,
- Injections,
- Exam Room/Tray Set Up,
- Urinalysis,
- Specimen Labeling/Transporting,
- HIPAA/OSHA Guidelines,
- EKG's,
- CPR certification
Us Colleges |City, State|2014Certified Phlebotomy Technician 1
- Medical Terminology,
- Patient Identification,
- Venipuncture Procedures,
- Skin Puncture Procedures,
- Butterfly Techniques,
- Universal Precautions,
- Blood Composition,
- Specimen Labeling and Transport,
- Quality Assurance,
- Telephone Techniques,
- Legal Aspects, and OSHA
Pomona High School|City, State|06/2009High School Diploma
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Resume Overview
School Attended
- Us Colleges
- Pomona High School
Job Titles Held:
- Medical Assistant/Medical Records Coordinator/Front Desk Receptionist
- Sales Representative
- Receiving Team Member
- Customer Service
Degrees
- Clinical Medical Assistant
Certified Phlebotomy Technician 1
High School Diploma
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