Medical Assistant Medical Records Coordinator Front Desk Receptionist resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

I am trained and prepared to be a responsive Clinical Medical Assistant who thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients and stay on top of all current standards and best practices. A resourceful and self-motivation individual with providing excellent

Patient service. Effective communication and teamwork .

  • HIPAA guidelines
  • Front desk operations
  • Technologically savvy
  • Patient callbacks
  • Records management
  • Telephone etiquette
  • Computer skills
  • Communication
  • Active listening
  • Teambuilding
  • Appointment confirmation
  • Microsoft Office
  • Customer assistance and interaction
  • Package and mail receipt
  • Recordkeeping
  • Email and telephone decorum
  • Cash transactions
  • Call routing
  • Fluent in English and spanish
  • Charting expertise
  • Venipuncture and phlebotomy
  • Vital sign monitors
  • Electrocardiography (EKG)
01/2020 to Current
Medical Assistant/Medical Records Coordinator/Front Desk Receptionist Ds Waters Of America, Inc. Austin, TX,
  • Developed and maintained clear policies for every step of medical record creation, validation and filing.
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines.
  • Pulled patient charts for upcoming appointments.
  • Observed confidentiality and safeguarded all patient-related information.
  • Scanned incoming documentation.
  • Typed medical orders for procedures and laboratory tests.
  • Obtained information by contacting appropriate personnel or patients.
  • Designed improved training procedures to help new staff acclimate quickly.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Informed patients of financial responsibilities prior to rendering services.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Set up appointments for physician visits and procedures using calendar software.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Assessed, documented and monitored vital for patients
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
11/2017 to 05/2018
Sales Representative Daman Products Inc Mishawaka, IN,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Created and implemented store displays, promoting sales and growth.
06/2017 to 10/2017
Receiving Team Member Lineage Logistics Quincy, MA,
  • Inspected incoming shipments to verify adherence to specifications.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Input weights, charges, discrepancies and other data .
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
01/2008 to 01/2009
Customer Service Little Caesars Pizza City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Expected in 12/2019
Clinical Medical Assistant :
Us Colleges - Montclair , CA
  • Basic phlebotomy,
  • Medical terminology,
  • Vitals,
  • Medical Histories,
  • Charting/Filing,
  • Insurance Verification,
  • Injections,
  • Exam Room/Tray Set Up,
  • Urinalysis,
  • Specimen Labeling/Transporting,
  • HIPAA/OSHA Guidelines,
  • EKG’s,
  • CPR certification
Expected in 2014
Certified Phlebotomy Technician 1:
Us Colleges - Montclair, CA
  • Medical Terminology,
  • Patient Identification,
  • Venipuncture Procedures,
  • Skin Puncture Procedures,
  • Butterfly Techniques,
  • Universal Precautions,
  • Blood Composition,
  • Specimen Labeling and Transport,
  • Quality Assurance,
  • Telephone Techniques,
  • Legal Aspects, and OSHA
Expected in 06/2009
High School Diploma:
Pomona High School - Pomona, CA

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Resume Overview

School Attended

  • Us Colleges
  • Us Colleges
  • Pomona High School

Job Titles Held:

  • Medical Assistant/Medical Records Coordinator/Front Desk Receptionist
  • Sales Representative
  • Receiving Team Member
  • Customer Service


  • Clinical Medical Assistant
  • Certified Phlebotomy Technician 1
  • High School Diploma

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