Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.
Flexible employee known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Energetic offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Patient Management
Diagnostic Equipment Expertise
Simple Dressings
HIPAA Guidelines
Appointment Scheduling
Insurance claims
Patient Scheduling
Work History
Medical Assistant/Medical Receptionist, 10/2018 - Current Aledade – Livingston, LA,
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Completed skilled administrative work to support all office staff and operational requirements.
Enhanced office efficiency by handling Incoming calls per day.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Scheduled, rescheduled and handled cancelled appointments for patients.
Carefully transcribed phone messages and relayed to appropriate personnel within a timely manner.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Obtained payments from patients and scanned identification and insurance cards.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Completed clinical procedures and gathered patient data for interpretation by physician.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Sanitized, restocked and organized exam rooms and medical equipment.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Obtained client medical history, including medication information, symptoms and allergies.
Maintained detailed records of test results by entering data and patient information into computer.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Implemented care and efficiency improvements to support and enhance office operations.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Submitted prescriptions to pharmacy via phone, fax or web.
Escorted patients to examination rooms.
Measured patient spirometry.
Measured patient pulse oximetry.
Welcomed patients and inquired about wellbeing since last treatment.
Obtained pre- and post-treatment vital signs and weight.
Collected and documented patient medical information such as blood pressure and weight.
Assisted physicians in follow-through of care.
Participated in Continuous Quality Improvement (CQI) activities.
Tested and recorded blood glucose levels.
Balanced, calibrated and recorded appropriate hemodynamic data.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Attended required training, education and meetings.
Called and faxed pharmacies to submit prescriptions and refills.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Carefully transcribed phone messages and relayed to appropriate personnel within Number minutes of each call.
Confirmed relevant guest information and payment methods to prevent fraud.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Radiologic Technologist, 05/2004 - 03/2016 Main Line Health, Inc. – Glen Mills, PA,
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures.
Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Processed, labeled and organized diagnostic images to match with patient records.
Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
Operated x-ray and mobile imaging equipment in Emergency rooms, operating rooms and outpatient settings.
Unit Secretary Oncology, 05/2004 - 03/2016 Spaulding Regional Hospital – City, STATE,
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Provided information for patient admissions and discharges to foster timely processing.
Executed administrative duties to facilitate unit tasks and meet team goals.
Education
Associates Degree In Radiologic Science: , Expected in 03/2008 - Southern Crescent Technical College - Griffin, GA GPA:
High School Diploma: , Expected in 05/1996 - Lamar County High School - Barnesville, GA GPA:
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