Medical Assistant/Medical Receptionist Resume Example Company Name

MEDICAL ASSISTANT/MEDICAL RECEPTIONIST

Professional Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in office and clerical environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Skills

Insurance claims
Typing 50 wpm
Medical office administration
Reminder calls
Payment collection
Electronic Medical Records
Insurance Verification

Outpatient care
Medical billing and coding
Patient Scheduling
Appointment Scheduling
Detail-oriented
Organization and Time management

Work History

09/2019 to 03/2020Medical Assistant/Medical ReceptionistCompany Name | City, State

Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Scheduled, rescheduled and handled cancelled appointments for patients.

09/2017 to 09/2019Medical Assistant/Medical ReceptionistCompany Name | City, State

Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Checked patient data including insurance, demographic and health history to keep information current.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.

10/2016 to 09/2017Medical Insurance RepresentativeCompany Name | City, State

Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Evaluated accuracy and quality of data entered into agency management system.
Used administrative guidelines as resource or to answer questions when processing medical claims.
Paid or denied medical claims based upon established claims processing criteria.
Reviewed provider coding information to report services and verify correctness.
Responded to correspondence from insurance companies.
Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Managed large volume of medical claims on daily basis.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Communicated verification and authorization status updates with billing department to facilitate decision-making for patient admissions and insurance coverage.
Prepared insurance claim forms or related documents and reviewed for completeness.
Maintained confidentiality of patient finances, records and health statuses.

09/2011 to 10/2016Customer Service RepresentativeCompany Name | City, State

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Helped average of 75 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Answered up to 100 incoming calls in busy, fast-paced global call center.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Documented and detailed calls and complaints using call center's CRM database.
Initiated termination of customer contract upon request.

Education

05/2004High School DiplomaBishop Hafey Jr/Sr High School, City

Certifications

Certified Medical Assistant
BLS

Resume Overview

School Attended

Bishop Hafey Jr/Sr High School

Job Titles Held:

Medical Assistant/Medical Receptionist
Medical Insurance Representative
Customer Service Representative

Degrees

05/2004 High School Diploma

Medical Assistant/Medical Receptionist Resume Example

Resume Score: 80%

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