Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic qualified individual offering wealth of experience in interacting with medical office staff and patients, with strong interpersonal skills. Knowledge of scheduling appointments and reception tasks as well as a strong business mentality. Hardworking, educated and willing to go extra mile to complete any task.

  • Medical office administration
  • Insurance claims
  • Inpatient care
  • Patient Scheduling
  • Insurance Verification
  • Account management
  • Electronic Medical Records
  • Payment collection
  • Appointment Scheduling
  • Reminder calls
  • Medical billing and coding
  • Teamwork
Work History
08/2007 to 09/2010
Medical Assistant/ Medical Office Receptionist Mount Sinai Medical Center Of Miami Beach Key West, FL,
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed and filed financial documentation for accounting purposes.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Checked patient data including insurance, demographic and health history to keep information current.
03/2005 to 07/2007
Medical Assistant Richemont Topanga, CA,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Prepared initial patient charts for admission.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained pre- and post-treatment vital signs and weight.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Sanitized, restocked and organized exam rooms and medical equipment.
07/2000 to 09/2003
Boutique Manager Anne Fontaine Paris City, STATE,
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Stayed on track to exceed 50 % growth by skillfully managing personnel, inventory and marketing resources.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Managed team of 5 full-time and part-time staff, including training new workers and monitoring performance.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Arranged special marketing initiatives and in-store promotions to successfully bring in Clientele.
  • Built boutique's reputation for effectively serving high end customers through careful staff management, effective customer relations and smooth service delivery.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Organized productions and oversaw corporate meetings, fundraising events, performances and festivals.
Expected in 03/2005
Medical Assistant : Medical Assisting
Porter And Chester Institute - Chicopee - Chicopee, MA
Expected in 06/1994
: Business Administration And Management
West Springfield High School - West Springfield, MA

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School Attended

  • Porter And Chester Institute - Chicopee
  • West Springfield High School

Job Titles Held:

  • Medical Assistant/ Medical Office Receptionist
  • Medical Assistant
  • Boutique Manager


  • Medical Assistant

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