Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Skilled at improving processes and maximizing team productivity. Plan and implement strategies for developing improved health care management. Contribute to high-volume medical practices by providing exceptional customer service. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.

  • Project Management
  • Effective communication
  • Decisive judgment
  • Exceptional interpersonal skills
  • Excellent work ethic
  • Computer proficiency
  • Data management
  • Able to work under minimal supervision
  • Quality Improvement
  • Critical Thinking Skills
  • Team Leadership
  • Proficiency In MS Office
  • Customer Service Standards
  • Written And Verbal Communication
  • Quality Of Service
  • Fluent in Spanish
Work History
Medical Assistant II Lead, 03/2020 to Current
Providence Health & ServicesApple Valley, CA,
  • Supervise, train and coach team of 18 medical assistants.
  • Maintain energy and enthusiasm in fast-paced environment.
  • Quickly learn new skills and apply them to daily tasks, improve efficiency and productivity.
  • Develop quality improvement plans, policies and operational guidelines.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Assisted in development of new care model designed to improve patient workflows by facilitating incoming calls and increase patient satisfaction.
  • Analyzed, developed and implemented department phone tree for patient line calls.
  • Responsible for providing customized department goal report.
  • Maintain quality controls on hemoglobin A1c, influenza and strep machines for employees leading to error reduction.
  • Collaborated in implementing strategies to online scheduling numbers by 25 percent in 6 months.
  • Analyzed and developed strategies to increase Advanced Care Planning by 10 percent in 2 months.
  • In charge of Teams and Outlook schedules and update staff responsibilities to fulfill department coverage need.
  • Contributed to development, planning and completion of medical office relocation in 3 weeks deadline.
  • Assisted with transitioning successfully to virtual visits during COVID-19.
  • Participate in development and implementation of policies and procedures by educating employees.
  • Assist with re-certification scheduling to maintain medical assistant’s licenses and certifications current.
  • Complete quarterly and yearly medical assistant competencies.
  • Keep facility stocked with necessary supplies, equipment and instruments.
  • Follow all principles of personal protective equipment and infection control to meet patient and employee safety guidelines.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assisted in developing system to send out instruments for proper sterilization for two different departments.
  • Prepare order requests for replacement parts for instruments and additional equipment upon request of physicians or office need.
  • Oversee office inventory by submitting purchase orders.
  • Maintain updated medical supply inventory, vaccination, and medication expiration logs.
  • Assist back office patient processes to reduce patient wait time.
  • Coordinate and supervise COVID-19 vaccine clinics.
Medical Assistant II, 04/2018 to 03/2020
Saber Healthcare Group, LlcTallahassee, FL,
  • Relay messages from patients to physicians about concerns, condition updates.
  • Assist with physician's orders to patients, and addressing follow-up questions.
  • Interview and engage patients to obtain medical history, chief complaints and vital signs.
  • Manage over 30 patient calls per day.
  • Assist physicians by preparing patients for procedures, and perform EKGs.
  • Administer vaccinations.
  • Increased efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Medical Assistant, 09/2016 to 04/2018
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
  • Managed over 50 patient calls per day and increased patient satisfaction by 10%.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
BS: Business Management, Healthcare Management, Expected in 06/2021
Colorado State University - Aurora, CO,
Associates of Occupational Studies Degree: Medical Assisting, Expected in 05/2012
Institute of Business And Medical Careers - Greeley, CO,
  • Current UC Health Councils.
  • Employee Advisory Group (EAG).
  • Quality Improvement/PFAC member.
  • Outpatient Super User.
  • Pathweigh member.
  • CMA - Certified Medical Assistant
  • CPR Certified
  • First Aid Certified

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Resume Overview

School Attended

  • Colorado State University
  • Institute of Business And Medical Careers

Job Titles Held:

  • Medical Assistant II Lead
  • Medical Assistant II
  • Medical Assistant


  • BS
  • Associates of Occupational Studies Degree

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