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medical assistant ii resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated and empathetic, as a Medical Assistant, I am offering 14 years experience in excellent direct patient care and 5 years experience in Phlebotomy. Hardworking, reliable, organized and proactive, I am seeking long term employment with a reputable company and a potential for growth. I am highly punctual with a team oriented mentality.

I am committed to obtaining the highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. I have a documented ability to cultivate trust and rapport with patients and maintain strong relationships and interpersonal skills with patients, their families, co-workers and all other Healthcare professionals.

Proficient at collecting specimens, administering medications by injection and a solid background in Phlebotomy.

Skillful Phlebotomy Technician with 4+ years of experience and advanced training in venipuncture. Experience Focused professional successful in consistently meeting collection targets while advancing organizational mission. Comfortable operating within high-volume settings. Proficient in all phlebotomy techniques, universal precautions, sterilization protocols, specimen collection and lab processing.

Skills
  • Understands medical procedures
  • Certified BAT Technician
  • Certified Drug Screening Technician
  • Inventory and supply management
  • HIPAA compliance
  • Charting expertise
  • Documentation & procedures expert
  • Proper sterilization techniques
  • Venipuncture and phlebotomy
  • Professional bedside manner
  • Certified in Basic Life Support (BLS)
  • Preparing specimens and samples
  • Specimens collection and processing
  • Medical terminology
  • EKG set up and monitoring
  • Phlebotomy
  • Data entry
  • Pulmonary function tests (PFTs)
  • Caronavirus Testing
  • STD counseling
  • Lab equipment setup
  • Patient scheduling
  • Vital sign monitor
  • Immunizations
  • Obstetrics and fetal development knowledge
  • Lab equipment calibration
  • Excellent Customer Service
  • Non stress testing
  • Proficient in bone density scans
  • Procedure tray set up and & assisting
  • Epic Super-user x 10 years
  • Pre-certification & insurance verificatiom
  • Documentation procedures expert
  • Vital signs monitoring
Experience
Medical Assistant II, 03/2022 - Current
Capital Health Allentown, NJ,
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Assisted In the treatment of addictions
  • Preform urine drug screens
  • Prepared and set of phlebotomy tray, drawing blood from patients, centerfusing, labeling And sending out lab specimens for testing
  • Calling patients with results and scheduling any follow up exams that are needed
Medical Assistant/Certified BAT and Drug Screener, 09/2021 - 03/2022
Life Line Screening Of America Ltd. San Diego, CA,
  • Check in / out patients
  • Phlebotomy as necessary
  • Knowledge of insurance companies
  • Gather information from patient to accurately fill out chain of custody forms for BAT & UDS
  • Collected urine specimens to perform urine drug screens for employers
  • Explained, preformed and documented breath alcohol test results
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Correctly identifies patients and ensures that patient's demographics are correct
  • Collects urine specimens and hair samples for Federal & Non- Federal drug screens for various employers
  • Input billing
  • Certified Alcohol Technician
  • Helped residents achieve program goals and increase independence.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
Traveling Medical Assistant, 06/2021 - 08/2021
Boston Medical Center Boston, MA,
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted the Physician in treatment and care of Podiatry, Audiology & Ophthalmology, to patients in nursing homes, mental homes and rehabilitation centers.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Phlebotomist II /Lab Technician, 04/2021 - 06/2021
Capital Health Columbus, NJ,
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Limited discrepancies by accurately handling, storing, transporting and submitting urinalysis samples.
  • Verified collection orders and communicated discrepancies to nurses.
  • Recorded, reported and posted specimen results in company software.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Used multiple electronic medical software, including Cerner and Epic to conduct patient intakes and send correspondence.
  • Cleaned and sterilized lab area, tools and equipment.
  • Maintained clean and fully operational laboratory equipment.
Phlebotomist Technician II, 01/2021 - 04/2021
Capital Health Levittown, PA,
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Medical Assistant II, 09/2019 - 12/2020
Capital Health Morrisville, PA,
  • Caronavirus Testing -including PCR Nasal Swabs and Covid Antibody Tests.
  • Phlebotomy, 4+ years experience
  • Use of centrifuge.
  • Storing and packaging of specimens.
  • Asbestos Physicals.
  • Diver Physicals.
  • Pulmonary Function Testing.
  • EKG's.
  • Audiogram Testing.
  • Titmus & Snellen, & Ishihara Vision Testing.
  • Obtaining information & preparing exam rooms for DOT & Non DOT Physicals.
  • Interviewed patients to obtain medical history and explained all procedures and treatment to the patient.
  • Assisted Physicians with all workers comp procedures & wound care.
  • Expert in extensive medical documentation.
  • Clean and stock all patient exam rooms and ordering office supplies.
  • CPR Certified.
  • Check in, Check out and scheduling appointments.
  • Multitasking
  • Scanning all Medical Documents and preparing documents for medical release.
  • Resulting, charting and calling patients with lab & imaging results.
  • Assisting & set up for Workers Comp Injuries, firefighter yearly exams, Physical levels I, II & III & Diver Physicals.
  • Certified Drug Screening Technician, including; mouth swabs, urine and hair samples.
  • Certified Breath Alcohol Technician
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures and sterile fields for workers comp injuries.
  • Set up and preformed Pulmonary function testing, titmus vision test, snellen & Ishihara visual acuity testing.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Prepared prescription refills on behalf of physician to prevent lags.
  • Efficiently performed insurance verification, pre-certification and pre-authorization functions.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Completed clinical documentation in accordance with agency guidelines.
  • Recorded production data in daily logs.
  • Greeted customers and offered immediate assistance.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Medical Assistant II, 09/2016 - 09/2019
Beaumont Hospitals Troy, MI,
  • Interviewed patients to obtain medical history and explained all procedures and treatment to the patient.
  • Assisted Physician with procedures including; Colposcopies, Cryosurgery, IUD Insertions/ Removals, Polypectomies, Endometrial Biopsies,Nexplananon & Skyla Insertions & removals.
  • Phlebotomy, Immunizations, HRT
  • Hormone & Birth control Injections
  • Autoclave cleaning & sterilizing instruments
  • Clean and stock all patient exam rooms and labs ensuring that they are both cleaned and stocked for the next day
  • Ordering Supplies
  • Training all New Employees.
  • CPR Certified.
  • Medication & Procedure prior authorizations.
  • Proficient in Bone Density Scans.
  • Proficient in Non-Stress Test in prenatal patients
  • Scanning all Medical Documents.
  • Scheduling Surgeries & Labor Inductions.
  • Calling Patients with Lab & Imaging Results in a timely manner.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Communicated with patients by phone and via written correspondence
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Schedulimg appointments
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Trained patients on how to properly operate medical equipment.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for more than 40-50 patients per day working with 2 different providers, keeping both running on time so that the patients get in and out in a timely manor.
  • Immunizations, including; Depo Provera, Rocephin, Depo Lupron, b-12 inj, Flu shot TDAP, Hep A,B&C. Rabies shots, Tdap, etc
Medical Assistant II, 12/2011 - 08/2016
Mercy Clinic OB/GYN City, STATE,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Sterilized medical equipment after each procedure.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Communicated with patients by phone and via written correspondence.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization.
  • Escorted patients to examination rooms and documented medical histories.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Medical Assistant I, 08/2007 - 12/2011
SSM Women's Healthcare City, STATE,
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Surgery scheduling and medication and procedure pre-certification.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Escorted patients to examination rooms and documented medical histories.
Education and Training
: General Education, Expected in
-
Lewis and Clark Community College - Godfrey, IL
GPA:
Status -
Certificate Degree in Medical Assisting: Medical Assistant, Expected in 2007
-
Sandford Brown College - Collinsville, IL
GPA:
Status -
  • Dean's List Honoree in 3rd semester, 2006
  • Completed coursework in anatomy & physiology, sterile technique, medical terminology, phlebotomy & immunizations and medical terminology
  • Completed professional development courses
Additional Information
  • Authorized to work in the US
  • Certified DOT Breath Alcohol Technician
  • Certified Drug Screening Technician
  • CPR Certified
  • Epic Superuser for 10 years

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Resume Overview

School Attended

  • Lewis and Clark Community College
  • Sandford Brown College

Job Titles Held:

  • Medical Assistant II
  • Medical Assistant/Certified BAT and Drug Screener
  • Traveling Medical Assistant
  • Phlebotomist II /Lab Technician
  • Phlebotomist Technician II
  • Medical Assistant II
  • Medical Assistant II
  • Medical Assistant II
  • Medical Assistant I

Degrees

  • Some College (No Degree)
  • Certificate Degree in Medical Assisting

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