Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized, motivated and a team player eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Inventory and supply management
  • Medical terminology knowledge
  • Quick problem solver
  • Data entry
  • Diagnostic procedures
  • POS systems operations
  • Merchandising
  • Customer Service
  • Strategic Planning
  • Recruiting and hiring
  • Supervision and training
  • Purchasing and planning
  • Performance improvements
MEDICAL ASSISTANT II, 11/2019 - Current
Us Oncology, Inc. El Paso, TX,
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
Customer Service Associate, 06/2019 - Current
Wegmans Food Markets, Inc. Geneseo, NY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Trained new employees on register, photo lab and customer service.
Office Manager/Certified Medical Assistant, 12/2011 - 06/2019
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, interviewing and training.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Utilized active listening skills to quickly resolve problems.
  • Managed daily operations within pediatric office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Performed various office procedures.
  • Maintained a clean, healthy and safe environment while following all OSHA guidelines.
Assistant Store Manager/Department Manager, 08/1992 - 04/2009
Walmart City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Education and Training
Associate of Applied Science: Medical Assisting, Expected in 10/2011
Pittsburgh Technical College - Oakdale, PA
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to medical assistant II due to strong work ethics and being able to multi-task by working the front/back office.
  • Led team to achieve top sales, earning recognition from upper management and financial reward.
  • Maintained 4.0 g.p.a while in college and was the only one in my class to achieve it and received high honors.
  • Promoted from Dept Manager to Assistant Store Manager.
  • Certified Medical Assistant (CMA)
  • Certified Phlebotomy Technician
  • CPR/AED Certified-AHA from 2021 to 2023

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School Attended

  • Pittsburgh Technical College

Job Titles Held:

  • Customer Service Associate
  • Office Manager/Certified Medical Assistant
  • Assistant Store Manager/Department Manager


  • Associate of Applied Science

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