MEDICAL ASSISTANT II Resume Example Company Name

MEDICAL ASSISTANT II

Summary

Organized, motivated and a team player eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Inventory and supply management
Medical terminology knowledge
Quick problem solver
Data entry
Diagnostic procedures
POS systems operations
Merchandising

Customer Service
Strategic Planning
Recruiting and hiring
Supervision and training
Purchasing and planning
Performance improvements

Experience

Company NameCity, StateMEDICAL ASSISTANT II11/2019 to Current

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Organized charts, documents and supplies to maintain team productivity.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Followed all principles of asepsis and infection control to meet patient safety guidelines.

Company NameCity, StateCustomer Service Associate06/2019 to Current

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Trained new employees on register, photo lab and customer service.

Company NameCity, StateOffice Manager/Certified Medical Assistant12/2011 to 06/2019

Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, interviewing and training.
Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Utilized active listening skills to quickly resolve problems.
Managed daily operations within pediatric office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Performed various office procedures.
Maintained a clean, healthy and safe environment while following all OSHA guidelines.

Company NameCity, StateAssistant Store Manager/Department Manager08/1992 to 04/2009

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Conducted analysis to address productivity and improve employee morale.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.

Education and Training

Associate of Applied Science:Medical Assisting10/2011Pittsburgh Technical College, City, State

Accomplishments

Consistently maintained high customer satisfaction ratings.
Promoted to medical assistant II due to strong work ethics and being able to multi-task by working the front/back office.
Led team to achieve top sales, earning recognition from upper management and financial reward.
Maintained 4.0 g.p.a while in college and was the only one in my class to achieve it and received high honors.
Promoted from Dept Manager to Assistant Store Manager.

Certifications

Certified Medical Assistant (CMA)
Certified Phlebotomy Technician
CPR/AED Certified-AHA from 2021 to 2023

Resume Overview

School Attended

Pittsburgh Technical College

Job Titles Held:

MEDICAL ASSISTANT II
Customer Service Associate
Office Manager/Certified Medical Assistant
Assistant Store Manager/Department Manager

Degrees

Associate of Applied Science : Medical Assisting 10/2011

MEDICAL ASSISTANT II Resume Example

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