- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Organized, motivated and a team player eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Inventory and supply management
- Medical terminology knowledge
- Quick problem solver
- Data entry
- Diagnostic procedures
- POS systems operations
- Merchandising
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- Customer Service
- Strategic Planning
- Recruiting and hiring
- Supervision and training
- Purchasing and planning
- Performance improvements
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MEDICAL ASSISTANT II, 11/2019 - Current
Us Oncology, Inc. – El Paso, TX,
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
Customer Service Associate, 06/2019 - Current
Wegmans Food Markets, Inc. – Geneseo, NY,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new employees on register, photo lab and customer service.
Office Manager/Certified Medical Assistant, 12/2011 - 06/2019
DR. VIJI SELVARAJ – City, STATE,
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, interviewing and training.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Utilized active listening skills to quickly resolve problems.
- Managed daily operations within pediatric office by supporting continuous delivery of excellent services and care.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Performed various office procedures.
- Maintained a clean, healthy and safe environment while following all OSHA guidelines.
Assistant Store Manager/Department Manager, 08/1992 - 04/2009
Walmart – City, STATE,
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Conducted analysis to address productivity and improve employee morale.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Associate of Applied Science: Medical Assisting, Expected in 10/2011
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Pittsburgh Technical College - Oakdale, PA
GPA:
- Consistently maintained high customer satisfaction ratings.
- Promoted to medical assistant II due to strong work ethics and being able to multi-task by working the front/back office.
- Led team to achieve top sales, earning recognition from upper management and financial reward.
- Maintained 4.0 g.p.a while in college and was the only one in my class to achieve it and received high honors.
- Promoted from Dept Manager to Assistant Store Manager.
- Certified Medical Assistant (CMA)
- Certified Phlebotomy Technician
- CPR/AED Certified-AHA from 2021 to 2023
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