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Medical Assistant Ii Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced worker with over 9 years of experience in healthcare and customer service. Bilingual and able to adapt to a new environment.

Skills
  • Bilingual Spanish/English
  • Clear Communication
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Time Management
  • Computer Proficiency
  • Proficiency in Microsoft Office and Excel
Work History
06/2017 to Current Medical Assistant II Hca | Hermitage, TN,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted physicians in follow-through of care.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected histories, vitals and current complaints via patient interviews.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Attended required training, education and meetings.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
05/2012 to 05/2017 Lead Medical Assistant Rush University Medical Center | Chicago, IL,
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted physicians and nurses with clinical procedures such as stress echo set-up.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Measured patient spirometry.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained pre- and post-treatment vital signs and weight.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Tested and recorded blood glucose levels.
  • Escorted patients to examination rooms.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
08/2011 to 12/2013 Cashier Team Lead Gpm Investments | Selbyville, DE,
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Received and processed customer payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Expected in Associate of Science | North Shore Community College, Lynn, MA, GPA:
Expected in 06/2012 Medical Assistant Diploma | American Career College, Los Angeles, CA GPA:
Expected in 06/2011 High School Diploma | Los Angeles Senior High School, Los Angeles, CA GPA:

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Resume Strength

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  • Target Job
  • Typos
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Resume Overview

School Attended
  • North Shore Community College
  • American Career College
  • Los Angeles Senior High School
Job Titles Held:
  • Medical Assistant II
  • Lead Medical Assistant
  • Cashier Team Lead
Degrees
  • Associate of Science
  • Medical Assistant Diploma
  • High School Diploma

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