Dedicated Medical Receptionist who works productively with diverse personalities and is experienced in busy clinical settings. Trustworthy and responsible with a good work ethic as well as the ability to quickly learn new concepts and skills. Has a strong passion for helping others and working with children.
Skills
Medical Charting
Detail-Oriented
Epic Systems
CPR Certified
Insurance Authorizations
Data Entry
Adaptable and Flexible
HIPAA Compliance
Calendar and Appointment Management
Collaboration and Teamwork
Patient Referral
Organization and Time Management
Appointment Scheduling
Education
Metropolitan State University of DenverDenver, COExpected in – –Nursing And General Education Courses : - GPA:
South Denver School of Nursing ArtsDenver, CO, Expected in 08/2015 – –Certified Nursing Assistant: - GPA:
Thunderridge High SchoolHighlands Ranch, COExpected in 05/2015 – –High School Diploma: - GPA:
Certifications and Achievements
Certified in Adult-Child-Infant CPR, First Aid and AED through March 2023
Former certification as a Certified Nursing Assistant
Honors and Awards: Most outstanding Sophomore in Consumer and Family Affairs Honor Roll- 2013-2015 including a GPA of at least 3.5-3.75, as well as maintaining 3.5 GPAs throughout college.
Work History
Humana Inc. - Medical Assistant/Front Desk Receptionist Lithonia, GA, 02/2021 - Current
Gather forms, copy insurance and ID cards to collect patient information for billing and insurance filing.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
Keep supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Collect and document patient medical information and vital signs such as blood pressure and weight.
Perform clerical duties, such as word processing, data entry, filing and managing over 50 phone calls per day.
Sanitize, restock and organize exam rooms and medical equipment.
Schedule appointments and register patients
Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Call and fax pharmacies to submit prescriptions and refills.
Prepare initial patient charts for admission.
Obtain client medical history, including medication information, symptoms and allergies.
Salvation Army Usa - Client Service Coordinator/Front Desk Receptionist South Lyon, MI, 10/2019 - 12/2020
Actively recruited new clients by promoting hospital services as well as Optimum Wellness Plans.
Maximized the number of pets seen by the hospital through productive and efficiently run hospital schedules.
Assisted incoming clients by completing required documentation and entering all patient information and history into the chart correctly to ensure prompt service.
Assisted outgoing clients by providing all necessary instructions, information and invoices.
Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Answered, transferred, made and managed over 100 phone calls per day.
Scheduled future appointments.
Reacted promptly and efficiently in cases of emergencies.
Provided professional, efficient and exceptional service at all times. This included encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them on their pets health.
Caring Hands United, Inc. - Assistant Preschool Teacher Atlanta, GA, 04/2017 - 11/2019
Assisted in developing age appropriate lesson plans based on state requirements and the specific needs of each child.
Worked with up to 20 children aged two years old in the classroom to promote their learning and development while ensuring the needs of each individual child are met.
Communicated with parents and keep them informed on their child’s development and any changes to their regular day-to-day schedule.
Established and maintained a healthy, safe and nurturing environment for every child.
Interacted with the children to support play, exploration and learning.
Supported social and emotional development and provided ongoing positive guidance.
Committed to maintaining quality, professionalism and a positive attitude.
Presented expectations and encouraging classroom guidelines that are appropriate to the child’s age and developmental level.
Implemented new and different activities that develop the child's self-esteem, problem-solving, and social skills.
Maintained by role as an integral part of a team.
The Center At Lincoln - Certified Nursing Assistant City, STATE, 10/2015 - 03/2017
Provided patient comfort and compassionate care to adults of all ages.
Ensured patient safety by answering call lights in a timely manner to assist with activities of daily living such as toileting, bathing, feeding, dressing, ambulation, etc.
Preformed daily vitals and blood sugars.
Provided fresh water, nourishing meals and snacks.
Interfaced with family members.
Charted all patient information accurately.
Made beds and ensured sheets were cleaned daily.
Assisted with rehabilitation activities, pain management and acute/critical care as needed as well as assisted with social and recreational activities.
Worked within the center's policies, procedures and protocols and followed all federal state and local requirements as well as annual audit standards.
Assisted registered nurses and doctors with their job responsibilities as requested.
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School Attended
Metropolitan State University of Denver
South Denver School of Nursing Arts
Thunderridge High School
Job Titles Held:
Medical Assistant/Front Desk Receptionist
Client Service Coordinator/Front Desk Receptionist
