medical assistant float pool patient financial services representative resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Motivated Medical Assistant with 6+ years of background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
  • Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
  • Flexible hard worker ready to learn and contribute to team success.
  • Focused Patient Service Representative with 6+ years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
  • Routing Lab Results
  • Appointment Confirmation
  • Bookkeeping Support
  • Patient Interviewing Skills
  • Insurance Authorizations
  • Professional Bedside Manner
  • Reliability and Dedication
  • Punctual and Hardworking
  • Conflict Resolution
  • Forms and Spreadsheet Creation
  • Vital Statistics Documentation
  • Insurance Forms Processing
  • Care Plan Recommendations
  • Attention to Detail
  • Comfort with Technology and Databases
  • Medical History Documentation
  • Medical Terminology
  • Spanish Fluency
  • Patient Registration
  • Scheduling Appointments
  • Patient Needs Assessment and Referral
  • Communicating to Patients and Families
  • Evaluating Quality of Care
  • Registration and Scheduling
  • Organized and Detail-Oriented
  • Gathering Information from Patients
  • Helpful and Service-Oriented
  • Microsoft Office
  • Bilingual in Spanish and English
  • Explaining Policy and Procedures
  • Resolving Problems
  • Quality Standards and Protocols
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Verbal and Written Communication
  • Medical Filing
  • Medical Billing
  • Recording Histories
01/2023 to Current
Medical Assistant Float Pool/Patient Financial Services Representative Hyatt Hotels Corp. Beaver Creek, CO,

Cardiology,Endocrinology, Pulmonary & Allergy, General Pediatrics Family Medicine

  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.
  • Maintained up-to-date and comprehensive electronic and paper filing systems.
  • Entered client records in centralized database for progress tracking.
  • Gathered, organized and disseminated information from various sources that included health plans, hospitals, providers and government entities to appropriate individuals.
  • Offered information and answered questions from public while advising on protective safeguards.
  • Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.
09/2021 to 01/2023
Front and Back Office Medical Assistant Nephrology Associates Medical Group City, STATE,

• Teach pts how to self inject medicaion at home

• Administer anemia injecions/ insulin

• Submit refills, Authorizaions, etc

• Paient communica#on

• Rooming paients

• taking vital signs

• EMR charting

• scheduling labs, tests, other diagnosic procedures

• Retrieving medical records from hospital EMR

• following up on physician order

• Insurances

• Answering/ transferring calls in a timely matter

04/2020 to 04/2021
Medical Assistant Pediatric/ Family Medicine Park Tree Community Health Center City, STATE,

• Covid screener

• Assisted doctors during exams, including well-child checkup

• Worked with doctors to diagnose and treat pa#ents and minor injuries

• Ensured the cleanliness, sanitaion, maintenance of all facilees, exam rooms and equipment.

• Helped calm children who were nervous or anxious during the exam

• Consistently praised for efficient handing of administraive duites ( answering phones, scheduling

appointments, maintaining medical records.

• Demonstrated proficiency in taking patient current/past medical histories and vital signs, as well as

in preforming injections, EKGs, urinalysis, and capillary punctures

08/2019 to 04/2020
Clinical Research Coordinator – Lead Coordinator C North America Research InsHtute City, STATE,

Clinical Research Coordinator – Lead Coordinator Citrus Dialysis Center

August 2019 – April 17, 2020/ Full #me / Obtain subject's writhen informed consent per SOP and FDA/IRB guidelines; conduct study procedures and assessments per protocol, including vital signs, ECG, laboratory sample collection and processing, phlebotomy, and dosing medica#on as allowed by local regular#ons; serve as liaison between principal investigator, sub-investigators, sponsor, subjects, etc.; create and modify source documents to allow efficient and accurate data capture; complete paper and electronic case report forms and respond to data queries in a timely manner; dispense and perform accountability of investigational product; responsible for petty cash

Affiliated with the following centers since August 2019 to April 2020

• NARI (Primary): 1335 W. Cypress St. Suite 204, San Dimas, CA 91773

• Azusa Dialysis Center / NARI (back-up): 312 N. Azusa Ave. Azusa, CA 91702

• California Kidney Specialists (CKS): 1335 W. Cypress St. Suite 205, San Dimas, CA 91773 • Citrus Dialysis Center / CKS: 315 N. Third Ave. Suite 104, Covina, CA 91723

• Van Buren Dialysis Center (suite 101) / Riverside Nephrology Physicians (suite 203): 3595 Van Buren Blvd. Riverside, CA 92503

Education and Training
Expected in 07/2022 to to
Certification : Emergency Medical Techinican
CPR & More EMT School - Rancho Cucamonga, CA,
Expected in 01/2018 to to
Certification of Medical Assistant : Medical Assisting
North West College - Riverside, CA,
Expected in 06/2016 to to
High School Diploma:
Rialto High School - Rialto, CA
Native/ Bilingual
Native/ Bilingual
  • Consistently maintained high customer satisfaction ratings.
  • Recognized for outstanding customer service.
  • Trained new staff on EMR system and all of the above requirements of the job.
  • Consistently received 100% rate of patient satisfaction.
  • Developed relationships with new patients in a daily basis
  • Certified Medical Assistant
  • Emergency Medical Technician Ceirfaction

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Resume Overview

School Attended

  • CPR & More EMT School
  • North West College
  • Rialto High School

Job Titles Held:

  • Medical Assistant Float Pool/Patient Financial Services Representative
  • Front and Back Office Medical Assistant
  • Medical Assistant Pediatric/ Family Medicine
  • Clinical Research Coordinator – Lead Coordinator C


  • Certification
  • Certification of Medical Assistant
  • High School Diploma

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