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Medical Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Decision Making
  • Clinical and Operational Judgement
  • Social Perceptiveness
  • Clear Communication
Experience
09/2015 to 09/2017
Medical Assistant Middlesex Hospital Essex, CT,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
09/2012 to 09/2014
Cashier Team Lead Gpm Investments Whitmore Lake, MI,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Verified customer identification for alcohol or tobacco purchases.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Helped customers find specific products, answered questions and offered product advice.
09/2007 to 09/2010
Costumer Service/Front Desk Receptionist Select Energy, Inc Canonsburg, PA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Created and optimized employee schedules for shift coverage.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Determined needs of visitors and provided information or solutions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
09/2006 to 09/2008
Clerk Rock Pittt Seminole Tribe City, STATE,
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed all deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Copied, scanned and filed documents to maintain office records.
  • Used word processing, spreadsheet tracking and database software to track and report on activities and information.
  • Responded to requests by preparing and sending files and documents.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
  • Prepared and issued purchase orders, invoices and statements.
Education and Training
Expected in 01/2013
Associate of Applied Science: Medical Assistant
Florida Technical College - Kissimmee, FL
GPA:

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89Good

Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Florida Technical College
Job Titles Held:
  • Medical Assistant
  • Cashier Team Lead
  • Costumer Service/Front Desk Receptionist
  • Clerk
Degrees
  • Associate of Applied Science

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