Medical Assistant resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Dedicated and empathetic Medical Assistant offering years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
  • Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
  • Medical Office professional educated in HIPAA-compliant data management and medical terminology. Possessing strong skills in accounting, communications and billing and coding. Bilingual and logical with 5+ years of related experience.
  • Dedicated to enacting policy and procedure improvements, patient satisfaction strategies and workflow optimizations in order to effectively manage all administrative functions in high-volume medical settings. Knowledgeable administrator with good verbal and written communication skills and a decisive nature.
  • Advanced anatomy knowledge
  • Wound care and irrigation
  • Patient skin and nail care
  • HIPAA compliance
  • Medical billing
  • Documentation procedures expert
  • Conflict resolution abilities
  • Inventory controls
  • Transcribing
  • Customer service
  • Organization
  • Supervision
  • MS Office
  • Process improvement
  • Team building
  • Team management
  • Communications
03/2020 to Current
Medical Assistant Middlesex Hospital Marlborough, CT,
  • Batch-scanned and indexed patient charts.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Coordinated overall patient care with specialists, physicians and other departments and supervised ancillary staff.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
  • Cared for pregnant women expecting imminent birth and for babies immediately after birth in hospitals and health clinics.
  • Guided expectant mothers through stages of pregnancy via prenatal nursing care at health clinic in coordination with obstetrician.
02/2010 to 10/2019
Salon Manager Petco Bethel Park, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Scheduled employees and oversaw customer appointment calendar.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
11/2018 to 08/2019
Operations Executive Us Bank Edina, MN,
  • Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
01/2007 to 02/2010
Medical Assistant Middlesex Hospital Westbrook, CT,
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Completed clinical documentation in accordance with agency guidelines.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Education and Training
Expected in 05/2009
Certificate: Cosmetology
Empire Beauty School - Richmond, VA,
Expected in 05/2006
Associate of Science: Medical Assisting
Medical Career Institute - Newport News, VA,
  • Honor Roll
  • Ranked in Top 15% of class
  • Commonwealth Scholar Recipient

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Resume Overview

School Attended

  • Empire Beauty School
  • Medical Career Institute

Job Titles Held:

  • Medical Assistant
  • Salon Manager
  • Operations Executive
  • Medical Assistant


  • Certificate
  • Associate of Science

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