Dedicated and empathetic Medical Assistant offering years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
Medical Office professional educated in HIPAA-compliant data management and medical terminology. Possessing strong skills in accounting, communications and billing and coding. Bilingual and logical with 5+ years of related experience.
Dedicated to enacting policy and procedure improvements, patient satisfaction strategies and workflow optimizations in order to effectively manage all administrative functions in high-volume medical settings. Knowledgeable administrator with good verbal and written communication skills and a decisive nature.
Sentara Healthcare - Medical AssistantWilliamsburg, VA03/2020 - Current
Batch-scanned and indexed patient charts.
Recorded patient histories and filed supporting clinical data and diagnosis.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Coordinated overall patient care with specialists, physicians and other departments and supervised ancillary staff.
Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
Cared for pregnant women expecting imminent birth and for babies immediately after birth in hospitals and health clinics.
Guided expectant mothers through stages of pregnancy via prenatal nursing care at health clinic in coordination with obstetrician.
Hair Cuttery - Salon ManagerLaPlata, MD02/2010 - 10/2019
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Scheduled employees and oversaw customer appointment calendar.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.