LiveCareer-Resume

Medical Assistant resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skills
  • Able to lift 50 pounds
  • HIPAA compliance
  • Inventory and supply management
  • Wound care and irrigation
  • Professional bedside manner
  • Patient skin and nail care
  • Charting expertise
  • Proper sterilization techniques
  • Specimens collection and processing
  • Conflict resolution abilities
  • First aid
  • Certified in Basic Life Support (BLS)
  • Customer Service
Education and Training
Southwest Tennessee Community College Memphis, TN Expected in 05/2017 Associate of Science : Psychology - GPA :
University of Memphis Memphis, TN Expected in 05/2024 Bachelor of Science : Nursing - GPA :
Experience
Middlesex Hospital - Medical Assistant
East Hampton, CT, 11/2020 - Current
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain tClaire productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Concord Hospitality - Server
Saint Louis, MO, 09/2019 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
Access Healthcare Physicians, Llc - Front Desk Receptionist
Zephyrhills, FL, 10/2020 - 11/2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to tClaire members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
Southern Glazer's Wine And Spirits, Llc - Area Manager
Hays, KS, 10/2016 - 10/2019
  • Supervised employees, ensuring optimal productivity.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Revitalized underperforming tClaires and transformed profitability and productivity through targeted training.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Boosted tClaire morale and overall revenue by creating sales contests.
  • Managed department resources to maximize efficiency and achieve production targets.
  • Built lasting relationships with customers to expand client base.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.

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Resume Overview

School Attended

  • Southwest Tennessee Community College
  • University of Memphis

Job Titles Held:

  • Medical Assistant
  • Server
  • Front Desk Receptionist
  • Area Manager

Degrees

  • Associate of Science
  • Bachelor of Science

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