medical assistant resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Skills
Able to lift 50 pounds
HIPAA compliance
Inventory and supply management
Wound care and irrigation
Professional bedside manner
Patient skin and nail care
Charting expertise
Proper sterilization techniques
Specimens collection and processing
Conflict resolution abilities
First aid
Certified in Basic Life Support (BLS)
Customer Service
Experience
11/2020 to CurrentMedical AssistantMiddlesex Hospital | East Hampton, CT,
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain tClaire productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Contributed to office operations by triaging patients by severity of medical complaint.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Measured patient peak flows to improve workflow efficiency.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
09/2019 to CurrentServerConcord Hospitality | Saint Louis, MO,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Implemented sanitary food handling, holding and service protocols.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
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