medical assistant resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Personable Medical Assistant bringing 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • HIPAA Compliance
  • Documentation Procedures Expert
  • Charting Expertise
  • Understands Medical Procedures
  • Inventory and Supply Management
  • Medical Billing
  • Critical Thinking
  • Multi-line Telephone System Operation
  • Decision Making
  • Clinical and Operational Judgement
  • Clear Communication
  • Social Perceptiveness
  • Problem Anticipation and Resolution
  • Time Management
  • Multitasking and Prioritization
  • Procedure Assistance
Medical Assistant, 06/2019 to 09/2021
University Of Minnesota PhysiciansEdina, MN,
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Documented notes during patient visits.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Medical Receptionist/Customer Service Assistant, 05/2017 to 02/2019
Harcharan Narang- North Cypress Clinical AssociateCity, STATE,
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Informed patients of financial responsibilities prior to rendering services.
  • Protected patients by observing strict HIPAA guidelines.
  • Compiled physical and digital documents, charts and reports.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed patient payments and scanned identification and insurance cards.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Entered insurance, demographics and health history into patient database.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Gathered, transcribed and typed medical information into charts.
  • Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
  • Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
  • Collaborated closely with colleagues to meet customer needs.
  • Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
Medical Receptionist/Customer Service Associate, 02/2012 to 08/2016
Dr. Ben Echols- GastroenterologistCity, STATE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Referred patients to appropriate professionals and services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Mentored junior team members and managed employee relationships.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Education and Training
Human Services Associates: Social Work/ Chemical Dependency Counseling, Expected in 05/2019 to Texas A&M Health Science Center - College Station, TX
Associate of Science: MBCS, MA/ HIT, Expected in 05/2015 to Fortis Institute - Houston, TX,
Associate of Applied Science: Information Technology, Expected in 05/2010 to Houston Community College - Houston, TX
Associate of Arts: Humanities, Expected in 01/2000 to Central Texas College - Killeen, TX

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Resume Overview

School Attended

  • Texas A&M Health Science Center
  • Fortis Institute
  • Houston Community College
  • Central Texas College

Job Titles Held:

  • Medical Assistant
  • Medical Receptionist/Customer Service Assistant
  • Medical Receptionist/Customer Service Associate


  • Human Services Associates
  • Associate of Science
  • Associate of Applied Science
  • Associate of Arts

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