Hardworking Customer Service Representative with 8 years of experience working with top Notch. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Skills
Customer service
Customer contact
Data Entry
Product Sales
Point of sales
Retail Industry
Teamwork\collaborations
Product knowledge
Operating EKG Equipment
Multitasking and Prioritization
Medication Administration
Appointment Scheduling
Dictation and Transcription
Routine Laboratory Testing
Examination Preparation
Patient Relations
Clinical and Operational Judgement
X-Ray Processing
Multi-line Telephone System Operation
Blood and Tissue Collection
Check-In and Check-Out Procedures
Procedure Assistance
Diagnostic Testing
Cleaning and Organizing
Treatment Room Preparation
Supply Management
Patient Scheduling
Work History
Medical Assistant, 01/2021 to Current Minnesota City Jobs – Slayton, MN,
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Documented vital signs and health history for patients in clinic and hospital environments.
Verified appropriate lab couriers picked up collected lab specimens.
Prepared initial patient charts for admission.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained pre- and post-treatment vital signs and weight.
Collected and documented patient medical information such as blood pressure and weight.
Obtained all prescribed laboratory testing.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Called and faxed pharmacies to submit prescriptions and refills.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Tested and recorded blood glucose levels.
Ambulated, turned and positioned patients.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
Compiled necessary documents for surgical billing packages.
Customer Service Representative, 02/2018 to 03/2020 Akzo Nobel N.V. – Springfield, IL,
Cultivated customer loyalty, promoted repeat customers and improved sales
Compiled customer feedback and recommended service delivery improvements to management
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Offered advice and assistance to customers, paying attention to special needs or wants
Provided primary customer support to internal and external customers in fast-paced environment
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Evaluated account and service histories to identify trends, using data to mitigate future issues
Answered customer telephone calls promptly to avoid on-hold wait times
Enter and process orders in 2 Entry sytems (ASW & Epic)
Customer Service Representative, 03/2015 to 01/2018 Akzo Nobel N.V. – Nashville, TN,
Regularly exceeded daily sales and product add-on quotas
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Compiled customer feedback and recommended service delivery improvements to management
Answered customer telephone calls promptly to avoid on-hold wait times
Leveraged sales expertise to promote and capitalize on upsell opportunities
Collected customer feedback and made process changes to exceed customer satisfaction goals 10%
Data Entry Clerk, 01/2013 to 02/2015 Peraton – Lajas, PR,
Added documents to file records and created new records to support filing needs.
Scanned documents and saved in database to keep records of essential organizational information.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Verified accuracy and validity of data entered in databases
Scanned files, eliminating outdated records.
Entered client information into databases quickly and with minimal errors.
Ensured that all computer system information was accurate and up-to-date.
Produced monthly reports using advanced Excel spreadsheet functions.
Education
Bachelor of Science: , Expected in 05/2016 Jackson State University - Jackson, MS GPA:
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