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medical assistant resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 8 years of experience working with top Notch. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Skills
  • Customer service
  • Customer contact
  • Data Entry
  • Product Sales
  • Point of sales
  • Retail Industry
  • Teamwork\collaborations
  • Product knowledge
  • Operating EKG Equipment
  • Multitasking and Prioritization
  • Medication Administration
  • Appointment Scheduling
  • Dictation and Transcription
  • Routine Laboratory Testing
  • Examination Preparation
  • Patient Relations
  • Clinical and Operational Judgement
  • X-Ray Processing
  • Multi-line Telephone System Operation
  • Blood and Tissue Collection
  • Check-In and Check-Out Procedures
  • Procedure Assistance
  • Diagnostic Testing
  • Cleaning and Organizing
  • Treatment Room Preparation
  • Supply Management
  • Patient Scheduling
Work History
01/2021 to Current Medical Assistant Minnesota City Jobs | Slayton, MN,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained all prescribed laboratory testing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Tested and recorded blood glucose levels.
  • Ambulated, turned and positioned patients.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
  • Compiled necessary documents for surgical billing packages.
02/2018 to 03/2020 Customer Service Representative Akzo Nobel N.V. | Springfield, IL,
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Compiled customer feedback and recommended service delivery improvements to management
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Enter and process orders in 2 Entry sytems (ASW & Epic)
03/2015 to 01/2018 Customer Service Representative Akzo Nobel N.V. | Nashville, TN,
  • Regularly exceeded daily sales and product add-on quotas
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Compiled customer feedback and recommended service delivery improvements to management
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Leveraged sales expertise to promote and capitalize on upsell opportunities
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 10%
01/2013 to 02/2015 Data Entry Clerk Peraton | Lajas, PR,
  • Added documents to file records and created new records to support filing needs.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified accuracy and validity of data entered in databases
  • Scanned files, eliminating outdated records.
  • Entered client information into databases quickly and with minimal errors.
  • Ensured that all computer system information was accurate and up-to-date.
  • Produced monthly reports using advanced Excel spreadsheet functions.
Education
Expected in 05/2016 Bachelor of Science | Jackson State University, Jackson, MS GPA:
Certifications
  • CMA - Certified Medical Assistant
  • NHA
  • CPR

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Resume Overview

School Attended

  • Jackson State University

Job Titles Held:

  • Medical Assistant
  • Customer Service Representative
  • Customer Service Representative
  • Data Entry Clerk

Degrees

  • Bachelor of Science

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