LiveCareer-Resume

medical assistant resume example with 17 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Retail industry. Hardworking, disciplined and reliable manager with demonstrated record of success.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Skills
  • Retail Floor Stocking
  • Payment Processing
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Telephone Etiquette
  • Team Collaboration
  • POS Software
  • Multitasking and Organization
  • Returns and Exchanges
  • Good Communication Skills
  • Building Customer Trust and Loyalty
  • Team Leadership
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Quality Assurance
  • Computer Proficiency
  • Policy and Procedure Adherence
  • Cultural Awareness
  • Patient and Empathetic
  • Item Lookup
  • Task Prioritization
  • Customer Complaint Solutions
  • Workflow Management
  • Staff Training
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Job Assignments
  • MS Office
  • Time Management
  • Team Management
Work History
Medical Assistant, 03/2004 - 11/2020
Pre-Birth Centers Of America Port Saint Lucie, FL,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant, 01/2001 - 03/2004
Pre-Birth Centers Of America Port Saint Lucie, FL,
  • Obtained client medical history, medication information, symptoms and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Retail Sales Associate/Cashier , 01/1998 - 03/2001
Pre-Birth Centers Of America Port Saint Lucie, FL,
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Processed credit card and debit payments providing accurate charges and credits.
Cashier, 01/1999 - 03/2001
Pre-Birth Centers Of America Port Saint Lucie, FL,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Cashier, 03/1996 - 03/1999
Company Name City, State,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
No Degree: Non Nursing, Expected in
-
Concorde Career Institute - San Diego, CA,
GPA:
Status -
High School Diploma: , Expected in 06/1999
-
Morse High School - San Diego, CA
GPA:
Status -
Certifications
  • CMA - Certified Medical Assistant
  • BLS Provider CPR and AED Programs - April 2021 - April 2023
,
Languages
Tagalog :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Concorde Career Institute
  • Morse High School

Job Titles Held:

  • Medical Assistant
  • Medical Assistant
  • Retail Sales Associate/Cashier
  • Cashier
  • Cashier

Degrees

  • No Degree
  • High School Diploma

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