medical assistant resume example with 20+ years of experience

Jessica Claire
Medical Assistant
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated individual dedicated to the growth and education of all staff members. Excels in team support, technical troubleshooting and personnel coordination. Detail-oriented and knowledgeable with in EPIC skilled at completing tasks in a timely manor, by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and a professional work ethic.

  • Epic Systems
  • Patient Relations
  • Problem Anticipation and Resolution
  • Coordinating Drug Refills
  • Medical History Collection
  • HIPAA Compliance
  • Proper Sterilization Techniques
  • Time Management
  • Electronic Charting
  • Professional Bedside Manner
Work History
Medical Assistant, 10/2003 - Current
City Of Colorado Springs Colorado Springs, CO,
  • Direct patients to exam rooms, field questions and prepare for physician examinations.
  • Document vital signs, and health history for patients in clinic environments. Obtain client medical history, medication information, symptoms and allergies.
  • Sanitize, restock and organized exam rooms and medical equipment.
  • Preceptor, train new employees in EPIC and how to room patients per corporate policies ,re-train current employees with any EPIC updates or changes.
  • EPIC Super User, assists all staff with any EPIC concerns,questions or troubleshooting. Set up EPIC for all new clinical staff members which includes: All speed buttons,personalize schedules, smart sets, smart phrases,letter preferences, consents preferences, how to find and use tip sheets, customize epic toolbar, create build my list (routing), search functionality, DME orders, Enter/Edit results, beaker label printing and troubleshooting. Help all staff with any EPIC troubleshooting they have.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assist with routine checks and diagnostic testing by collecting and processing specimens. Test and recorded blood glucose levels.
  • Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Ordered clinic medical supplies and vaccines.
  • Complete clinical procedures and gathered patient data for interpretation by physician.
  • Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepare and preform patients for electrocardiograms, suture removal and dressing changes.
  • POCT glycohemoglobin machines, set up the new machines when we received them, calibrate monthly, troubleshoot when needed, train staff on how to use.
School Secretary, 08/2001 - 10/2003
Vertex Education Avondale, AZ,
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Processed student registrations and withdrawals.
  • Documented attendance, grades and test scores to update permanent records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Volunteered to help with special projects of varying degrees of complexity.

Medical Office Secretary, 01/1998 - 08/2001
Suffolkspeech Stony Brook, NY,
  • Verified or obtained referral numbers or authorizations for upcoming appointments.
  • Reviewed and maintained charts for completeness and compliance with EMR guidelines.
  • Verified insurance benefits or eligibility and documented in computer system, collected co-payments.
  • Executive and pilot physicals: greeted executives, took them to a private room, obtained all insurance information, personal information to put into EMR system. Took patient from physician appointment to lab, xray and dental appointments.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • ICD9 knowledge, billing, data entry of office charges
  • Enhanced office productivity by handling high volume of callers per day.
  • Registered new patients in electronic medical records prior to appointment scheduling.
Nursing Assistant Certificate: , Expected in 12/1989
MATC - Milwaukee,WI,
Status -

was hired by St.Lukes Medical Center. MATC did our training at the facility along with on the job training.

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Resume Overview

School Attended

  • MATC

Job Titles Held:

  • Medical Assistant
  • School Secretary
  • Medical Office Secretary


  • Nursing Assistant Certificate

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