medical assistant resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable Certified Medical Assistant with exceptional background over 9.5 + years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

While working in our northern sector I assisted Dr. Matthew Gembala in PermCath Removal for our Show Low dialysis patients, while attending dialysis rounds with the Provider. I have a true understanding of the Nephrology field pre transplant and how the dialysis process works.

  • Documentation Procedures Expert
  • Inventory and Supply Management
  • Professional Bedside Manner
  • Charting Expertise
  • Advanced Anatomy Knowledge
  • Medical Billing
  • Wound Care and Irrigation
  • Proper Sterilization Techniques
  • Understands Medical Procedures
  • Catheter Change and Preparation
  • Venipuncture and Phlebotomy
  • Dictation and Transcription
  • Updating Medical Records
  • Pharmacy Relations
  • Wound Care
  • Check-In and Check-Out Procedures
  • Medication Administration
  • Decision Making
  • Diagnostic Testing
  • Time Management
  • Completing Insurance Forms
  • Operating EKG Equipment
  • Coordinating Drug Refills
  • Routine Laboratory Testing
  • Procedure Assistance
  • Blood and Tissue Collection
  • Examination Preparation
  • Critical Thinking
  • Patient Relations
  • Treatment Room Preparation
  • Clinical and Operational Judgement
  • Multitasking and Prioritization
06/2015 to Current Medical Assistant State Of Montana | Saint Regis, MT,
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Incorporated outside records into charts and EHR.
02/2006 to 07/2010 Office Assistant Specialist Bojangles' Restaurants, Inc. | Summerville, SC,
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Maintained business records by updating customer information.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Conducted office inventory checks and requested restock of supplies.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Troubleshot office equipment, computer hardware and software issues.
02/1998 to 01/2006 Shift Manager Bella Bru Cafe | City, STATE,
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Helped employees accomplish tasks during peak periods.
  • Taught staff upselling techniques to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Upheld company standards and compliance requirements for operations.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reinforced rules to promote superior employee performance.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education and Training
Expected in 05/2015 to to Associate of Applied Science | Medical Specialties College of America , Flagstaff, AZ, GPA:

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Resume Overview

School Attended

  • College of America

Job Titles Held:

  • Medical Assistant
  • Office Assistant Specialist
  • Shift Manager


  • Associate of Applied Science

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